Workshop Administrator

The Henri Stern Watch Agency is looking for a Workshop Administrator to join our team! Role Description

The primary goal of the Workshop Administrator is to support the Workshop and Planning teams with key reporting and administrative tasks in order to maximize the performance and efficiency of the Customer Service & Workshop department. This influential role will support seamless operational performance by using data to inform Management decision-making, identifying opportunities for continuous improvement, and ensuring that Patek Philippe timepieces move through the service process in a timely and effective manner.

The role interacts with various colleagues to provide collaborative and data-driven support.

Essential duties and responsibilities include, but are not limited to:

• Assist the Customer Service & Workshop Management by proactively providing data-rich insights
• Lead daily, weekly and monthly reporting (typically Word, PowerPoint and Excel reporting), ensuring key information is visible in the Workshop and Customer Service areas
• Engage in weekly meetings, ensuring that key data and insights are available to guide Management
• Administer Service requests and modifications needed on Repair orders accurately and promptly
• Own the monthly Pro Mon (workshop productivity) and Customer Service Reporting processes to the
• Manufacture / Headquarters
• Assist in scheduling of repairs, track and follow up on escalated repairs, and work closely with the team to accomplish time dated goals, largely related to the progression of work around the department
• Assist in inventory picking for service orders and deliveries
• Assist as back‑up for the processing of subcontracting repairs
• Assist as back‑up for (repair-related) data entry and administrative tasks in Customer Service and Shipping

• Excellent interpersonal skills and Excellent listening skills
• Professionalism and the ability to handle pressure, particularly with changing deadlines
• Consistent, professional dress and manner
• Good time management
• A positive, professional, can-do attitude and presentation with excellent oral and written communication skills
• Proficiency using ERP and CRM systems - SAP experience highly desirable
• Experience working in a production or service environment
• Strong organization, time management, multitasking, and follow up skills with attention to details.
• Computer
  
  Skills:
  
  Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), SAP

New York, NY

Planning Manager

Full-Time (37.5 hours per work week)

Non-Exempt

$70,000 - $90,000

Commensurate with Experience

The Henri Stern Watch Agency is an equal opportunity employer.

All applicants will be considered for employment without paying attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.

The Henri Stern Watch Agency (HSWA) manages all of the business operations for Patek Philippe in the United States.

Patek Philippe has a long and significant history in the US, with its timepieces being sold in this market since the  1935 Henri Stern, second-generation owner of Patek Philippe, solidified a presence in the US by leasing office space in Rockefeller Center, where the company remains.

The Henri Stern Watch Agency was officially incorporated in 1946.Today, the company has 85 employees and is the sole distributor and official service center for the United States.

Patek Philippe timepieces are currently offered at 38 authorized retail locations throughout the country.