Facilities Associate

Location
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This is an in-office role in our NYC office

About our Company
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Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster.

A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at  Listen to our latest podcast, from Dreamers to Disruptors, and follow us at @Medidata.

• As a Facilities Coordinator, you will play a critical role in delivering an exceptional workplace experience for employees, guests, and business partners. You will support daily facilities operations, workplace services, and administrative functions while helping maintain a safe, efficient, and welcoming office environment.
• This position is ideal for a service-oriented professional who thrives in a fast-paced environment, enjoys solving problems, and takes pride in creating positive employee and customer experiences. You will partner with employees, vendors, landlords, and cross-functional teams to support workplace operations within our New York City office while providing regional support across the Eastern United States, as needed.
• Success in this role requires strong organizational skills, attention to detail, professionalism, adaptability, and a commitment to service excellence.

• Deliver exceptional customer service to employees, guests, and visitors while promoting a positive workplace experience.
• Serve as a primary point of contact for workplace services and facilities-related inquiries.
• Support office hospitality programs, employee engagement activities, and workplace initiatives.
• Coordinate visitor management and reception coverage, as needed.
• Ensure meeting rooms, collaboration spaces, and event venues are prepared and operating effectively.

• Support the day-to-day operation and maintenance of office facilities, equipment, and workplace services.
• Monitor workplace conditions and proactively identify opportunities to improve the employee experience.
• Conduct routine facility inspections and workplace audits to ensure operational standards are maintained.
• Coordinate maintenance requests and service calls through established ticketing systems.
• Support emergency preparedness activities, evacuation planning, and business continuity initiatives.
• Assist with workplace moves, reconfigurations, and space planning activities.

• Coordinate with vendors, contractors, landlords, and property management teams to support workplace operations and service delivery.
• Monitor vendor performance and ensure services are delivered in accordance with established standards and service level expectations.
• Support workplace service programs including janitorial, mail services, shipping and receiving, transportation, dining, and other employee support services.
• Assist in resolving facility-related issues, service interruptions, and operational concerns.

• Review, prioritize, and respond to facilities requests with a strong sense of urgency and professionalism.
• Maintain facility records, operational documentation, and workplace procedures.
• Assist with workplace communications related to office operations, maintenance activities, and employee services.
• Support regional facilities initiatives and provide remote coverage for Eastern U.S. offices, as needed.
• Participate in special projects and continuous improvement initiatives that enhance operational efficiency and workplace effectiveness.

• Bachelor's…