Office Operations Coordinator

Originally founded in 1991 as Harlem RBI, DREAM has grown to annually serve more than 2,500 youth across East Harlem and the South Bronx through a network of seven PreK-12, extended-day, extended-year DREAM Charter Schools and community sports-based youth development programs. Through our commitment to rigorous academics, social-emotional learning, deep family and community engagement, and health and wellness, we create lifelong learners who are equipped to fulfill their vision of success in and out of the classroom.

We dream big, as well, with an aggressive five-year plan to expand to serve 3,500 students across seven schools—growing our organization’s impact and leveling the playing field for all children. To learn more, visit wearedream.org.

The Network Operations Coordinator (posted as Central Office Operations Coordinator) is a vital member of DREAM’s Network Operations team, responsible for ensuring that DREAM’s network office spaces are functional, organized, and welcoming. Working primarily out of our East Harlem campus, with support required at times at our Highbridge, and Mott Haven campuses, and reporting to the Chief Operating Officer, this role provides essential support in space management, inventory management, and front desk and administrative operations.

The Network Operations Coordinator ensures that all staff, families, and guests experience a professional, service-oriented environment while maintaining DREAM’s standards of operational excellence. This individual will also play a key role in maintaining inventory systems, supporting events, and ensuring that office spaces reflect DREAM’s culture and values.

• Oversee the daily maintenance, organization, and cleanliness of DREAM’s network office spaces.
• Coordinate with the Regional Operations Manager and Facilities team to ensure timely completion of work orders and maintenance requests.
• Manage the office reservation system, ensuring efficient use of conference rooms and shared spaces.
• Support set-up and breakdown of internal events and meetings, ensuring all logistical needs (furniture, A/V, signage, refreshments) are met.
• Ensure all common areas, including reception, break rooms, and shared work spaces, consistently reflect DREAM’s professional and welcoming environment.

• Maintain accurate inventory of office and common area supplies; reorder items as needed to ensure stock levels meet staff needs.
• Oversee supply storage and organization systems, ensuring accessibility and accountability.
• Track and record supply orders and deliveries, ensuring alignment with DREAM’s procurement processes.
• Partner with the Regional Operations Manager to forecast supply needs and manage cost-effective purchasing.

• Serve as the first point of contact for all visitors, staff, and families at the network office, providing exceptional customer service.
• Manage phone and email inquiries, directing calls and messages appropriately.
• Receive, log, and distribute mail, packages, and deliveries in coordination with network office staff.
• Support administrative functions, including scheduling, copying, filing, and basic data entry.
• Assist with invoice preparation, vendor communications, and other administrative tasks as assigned.
• Ensure a consistent front desk presence during designated hours and manage coverage schedules as needed.

• Provide logistical support for network-wide meetings, trainings, and special events, including setup, materials preparation, and hospitality.
• Maintain and prepare meeting spaces, ensuring technology and supplies are ready for use.

• Bachelor’s degree preferred;
  Associate’s degree or equivalent experience…