Membership Clerk PART-TIME

Job Title: Membership Clerk

Salary: $15 per hour

Hours: up to 25 hours per week; non-exempt employee

Reports to: Club Director/School Based Club Director

Location: 3104 Avenue J, Fort Pierce FL

The Boys & Girls Clubs of St. Lucie County takes changing the lives of youth to heart. We go above and beyond to ensure that every youth that walks through our doors has a world class club experience that provides them with the opportunity for a GREAT FUTURE!

The duties and responsibilities are, but not limited to:

• Greet all members and visitors in a professional and courteous manner
• Check for accuracy and completion of membership applications
• Enter membership applications into the Vision database program daily
• Prepare and issue all membership  in a timely manner
• Monitor visitor attendance
• Maintain accurate daily records of membership and attendance information
• Produce periodic statistical reports on membership applications, attendance, dues, fees, etc.
• Responsible for the collection of fees and completion of deposit slip
• Answer phones promptly and professionally, provide information, take a message, or forward to other staff as needed
• Maintain electronic and hard copy filing systems while making sure they are accurate, timely, and easily retrieved as needed
• Check answering machine daily and respond to or forward any messages as necessary
• Contact any members that are not in regular attendance
• Inform members, visitors, and parents of all the program options the Club has to offer
• Maintain thorough knowledge of all activities within the building and answer questions that may be directed with reference to the Club’s policies and procedures
• Stamp, sort and distribute all incoming mail; handle any outgoing mail
• Make photocopies of documents as required
• Communicate to supervisor any pertinent contact from family, school, or significant others.
• Follow policies and procedures in responding to emergencies and/or safety issues.
• Promote and participate in open and effective communication and support with the team.
• Attend and prepare for all required meetings such as staff meetings, in-service meetings, monitoring meetings and required staff training.
• Treat all clients, parents, guardians, co-workers, supervisors and people in the community with respect and dignity.

• Actively participate in mandatory Club trainings and All Staff meetings
• Perform other related secretarial or administrative duties as requested by supervisor

• Report to scheduled shift consistently and on time.
• Follow policies, procedures and rules of the organization.
• Serve as a role model and demonstrate, encourage and offer direction in fairness, consistency, attentiveness, ability to work with others, appropriate dress and appearance, and effective conflict resolution.
• Maintain confidentiality of those we serve.
• Communicate to immediate supervisor any pertinent contact from family, school, or significant others.
• Follow policies and procedures in responding to emergencies and/or safety issues.
• Promote and participate in open and effective communication and support with the team.
• Maintain high program standards.
• Ability to handle multi-phone lines effectively
• Proven ability managing multiple priorities; strong organization, detail and process management orientation
• Working knowledge of office machines and equipment, e.g. fax machines and photocopiers
• Strong proficiency with computers, data base entry and with full Microsoft Office suite, email, and internet
• Excellent written and verbal communication skills; above average interpersonal skills
• Ability to read, analyze, and interpret data and information and apply appropriate judgment
• Passion for providing extraordinary customer service and work with…