Bilingual Front Office Manager - English & Russian

We are seeking a highly organized,
bilingual English & Russia
n speaking professional, and customer-focused Office Manager to oversee the day-to-day operations of our front office. This individual will serve as the first point of contact for visitors, patients, employees, and business partners while ensuring the

office operates efficiently and professionally.

The ideal candidate is bilingual in English and Russian, thrives in a fast-paced environment,

possesses excellent multitasking and problem-solving skills, and enjoys providing

exceptional customer service.

• Serve as the primary point of contact for all visitors and guests.
• Greet patients, employees, vendors, and business partners in a professional and
• welcoming manner.
• Answer and direct incoming phone calls promptly and professionally.
• Manage incoming and outgoing mail and deliveries.
• Maintain a clean, organized, and professional reception area.

• Open and close the office as needed.
• Manage office supply inventory and place orders.
• Coordinate facility maintenance requests and vendor communications.
• Monitor office equipment and ensure operational readiness.
• Employee Support
• Assist the Human Resources team with employee onboarding and orientation.
• Prepare onboarding materials and ensure new hires have the necessary resources.
• Support administrative projects and company initiatives.
• Customer Service;
  Conflict Resolution
• Provide exceptional customer service to employees, patients, and visitors.
• Professionally resolve customer concerns and escal ate issues when appropriate.
• Maintain confidentiality while handling sensitive information.
• Assist employees with basic technology-related issues, including printers, computers, phones, and office equipment.
• Coordinate with external IT support when necessary.
• Perform general administrative duties including filing, scheduling, scanning, and document preparation.

• High school diploma or equivalent (Associate's degree preferred).
• Fluent in English and Russian (required).
• Minimum of 2 years of office management, administrative, or receptionist experience.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Outstanding customer service and interpersonal skills.
• Ability to remain calm and professional while resolving conflicts.
• Proficient in Microsoft Office (Outlook, Word, Excel) and general office technology.
• Ability to work independently while managing multiple priorities.

• Experience in a healthcare or home care setting is a plus.
• Office experience/ preferred; HHA Exchange knowledge
• Strong attention to detail and follow-through.
• Positive attitude with a proactive, team-oriented approach.
• Ability to maintain professionalism in a fast-paced environment.