Data entry, Administrative​/Clerical

• Manage inbound documentation through the fax queue, ensuring timely and accurate processing, data entry, and routing of information supporting patient scheduling, billing, and clinical workflows
• Review and classify inbound faxed documents, including clinical notes, diagnostic reports, insurance authorizations/denials, lab/pathology results, demographic sheets, medical records requests, radiology orders, and legal/workers' compensation/attorney paperwork
• Upload documents into patient charts, route them to appropriate departments, or initiate follow-up workflows
• Locate and validate patient records and resolve duplicate accounts/records
• Enter and validate demographic information, insurance, and billing details across all payer categories
• Process and validate orders/referrals for completeness and accuracy, including modality, body part, contrast, laterality, ICD-10 coding, urgency status, and provider comments
• Confirm referring provider details and submit provider update requests (RPDs)
• Initiate follow-up with referring physicians and/or patients
• Support cross-functional administrative projects and department initiatives
• Participate in training, audits, and process improvement activities
• Provide backup coverage for related administrative workflows during high-volume periods or team member absences

• High school diploma, or equivalent
• One (1) year customer service and/or data entry experience
• Working knowledge of Microsoft Office Suite;
  Outlook, Teams, Word, Excel, etc.
• Proficient using computer systems and typing
• Ability to successfully use a multi-level phone system, receiving a high volume of calls, at one time
• Medical terminology background preferred
• Two (2) years' customer service and data entry experience preferred
• 21 years or older
• High school diploma/GED
• Valid Driver License (4 points or less)
• Reliable transportation and Auto Insurance

Demonstrates proficiency in data entry and customer service, with a strong understanding of medical terminology and the ability to manage documentation workflows effectively. Capable of utilizing Microsoft Office Suite and handling high-volume phone systems while ensuring accurate processing of patient information.

• Data Entry
• Customer Service
• Microsoft Office Suite
• Medical Terminology
• Document Management

• Data Entry
• ICD-10 Coding
• Document Classification
• Patient Record Validation
• Order Processing

• Attention to Detail
• Communication
• Problem Solving

• High School Diploma
• Valid Driver License

• Patient Scheduling
• Billing
• Clinical Workflows
• Insurance Authorizations
• Medical Records

• Microsoft Outlook
• Microsoft Teams
• Microsoft Word
• Microsoft Excel