Training and Support Specialist​/Backup Receptionist

Job Details

Job Location:

Liverpool Office
- Liverpool, NY 13090

Position Type:
Full Time Education Level: 2 Year Degree Salary Range: $23.09 - $23.09 Hourly

Job Shift: Day Job Category:
Nonprofit
- Social Services

The Training and Support Specialist/Backup Receptionist works as part of a team to support the overall goals of the organization. This position is an integral part of the day-to-day operations and is responsible for providing reception and office support for Advocates Fayetteville and Liverpool Office. This person assists the Training and Support team to support Advocates’ employees, individuals receiving services and families to access and problem solve digital management systems.

• Provide training and assistance to employees and individuals/families on the use of cloud-based digital documentation system (eVero).
• Review Community Habilitation documentation (Daily Service Notes/Monthly Summary Notes) for quality and completeness and review for compliance with all OPWDD and Medicaid regulations.
• Work with Mentors to facilitate correction of ASCH and SHCH documentation errors, providing continuous support and retraining as needed.
• Report to Training and Support Supervisor regarding compliance and quality issues on Community Habilitation documentation/Daily Service Notes.
• Maintain individual records and data required by OPWDD and Medicaid to support Medicaid billing (ex. Mentor evaluations, Daily Service Notes/Monthly Summary Notes).
• Assist with record keeping, gathering required documentation for Community Hab. Services, scanning, filing, mailing, emailing and providing follow up as needed.
• Provide administrative support including data entry, continuously updating tracker information and compiling data.
• Support Help Desk functions.

• Provide backup to Fayetteville and Liverpool reception as needed.
• Create Mentor training materials as needed
• Maintain office to ensure safety and cleanliness
• Perform reception duties as needed such as answering phones, checking in mail, scheduling rooms, greeting visitors
• Report any maintenance needed at the office
• Complete supply orders as needed

Minimally preferred 2 years of experience working within Medicaid/OPWDD service system, record keeping and administrative support, Associates/Bachelor’s Degree

• Knowledge of OPWDD services
• Must be skilled in the use of technology/computers including use of Office 365 products.
• Excellent phone skills, ability to read and write correspondence and/or memos
• Excellent communication and interpersonal skills- verbal and written
• Must be able to multi-task and prioritize and work independently
• Must be able to pay fine attention to detail, high level of organizational skills.
• Must be able to tolerate a moderate noise level in the environment and handle distractions
• Must be able to self-initiate tasks and work independently
• Must ensure confidentiality is maintained for all business-related activities including but not limited to employee and individual information
• Must have ability to communicate and problem solve with co-workers in a positive and professional manner

• Must adhere to the policies and procedures of Advocates Incorporated.
• Must complete required background checks

Job-related physical abilities needed in order to perform the job in a satisfactory manner.

The individual in this position must be able to tolerate a moderate noise level and handle distractions within the office environment. In the course of the job, may be required to sit, stand, use hands, reach, talk , hear, walk, or lift up to 50 pounds. Reasonable…