Senior Case Coordinator, Dispute Resolution Mediation

The Senior Case Coordinator in Dispute Resolution Mediation is responsible for supporting and executing job functions in all phases of the mediation process. This entails the solicitation efforts for parties to mediate, mediator selection, mediation scheduling/securing location, mediation administration, and mediation case disposition. This is complex administrative work in which incumbents independently prioritize their work, handle routine matters independently, and resolve complex matters under moderate supervision.

• Monitors, organizes, and keeps all docketed mediation cases current.
• Maintains files in accordance with established procedures, including inputting clearly written case notes and session dates into case processing system.
• Generates case documents such as mediator lists and Mediation Submission Agreements.
• Coordinates case scheduling, including site reservations, conference lines and Zoom invitations, with mediators, parties, and staff.
• Provides excellent customer service.
• Independently answers and processes case correspondence and general questions from parties and mediators.
• Answers more complex questions professionally and independently.
• Processes mediation financial forms and submissions from parties and mediators; completes 2nd layer financial review as needed.
• Provides administrative support for special projects and initiatives.
• Demonstration of FINRA’s values. Collaboration, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity.

• Works closely with Mediation Case Administrators to assist with delegating duties and assignments to staff. Trains and provides guidance to staff and mediators as needed on mediation issues of all levels of complexity.

High School diploma and five (5) years of related experience; or an equivalent combination of education and experience. Bachelor's degree preferred. Expertise using a desktop computer with the full suite of electronic office applications and other office equipment. Excellent organizational ability, interpersonal skills, and written and verbal communications skills. Preferably have experience and is skilled in providing quality customer service.

• Hybrid work environment, with defined in-person presence requirements.
• Work is normally performed during a 40-hour workweek.
• Minimal travel may be required.
• Some overtime may be required.
• Must be comfortable in both virtual and traditional work environments.

For work that is performed in Los Angeles, CA, CO, FL, TX, IL, PA, MA, MD, VA, Washington, DC, NY and NJ, please refer to the chart below for the salary range for the corresponding location. FINRA complies with all state and local pay transparency laws and regulations requiring the disclosure of salary ranges for the position.

Los Angeles, CA:
Minimum Hourly Rate $29.57, Maximum Hourly Rate $52.88

CO/FL/TX:
Minimum Hourly Rate $26.37, Maximum Hourly Rate $46.23

IL/PA:
Minimum Hourly Rate $28.94, Maximum Hourly Rate $50.91

MA/MD/VA/Washington, DC:
Minimum Hourly Rate $30.22, Maximum Hourly Rate $53.07

NY/NJ:
Minimum Hourly Rate $30.22, Maximum Hourly Rate $55.49

• As part of its dedication to employee wellness, FINRA provides comprehensive health, dental and vision insurance.
• Additional insurance includes basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal.
• FINRA offers immediate participation and vesting in a 401(k) plan with company match and eligibility for…