Front Desk Receptionist

Christopher's Reason is a busy outpatient facility specializing in substance use disorder treatment. We are a fully operating OASAS licensed clinic staffed with a full medical, clinical, and peer support team. We also have a Recovery Living Center on site that operates 24/7. Our mission is to provide compassionate and effective care to individuals seeking recovery. We are looking for a dedicated and organized Front Desk Receptionist to join our team and contribute to the support and recovery of individuals in need.

The position is full-time, and salary is negotiable based on experience and qualifications.

• Greet and welcome patients, visitors, and staff in a friendly and professional manner.
• Collect and verify patient identification and insurance cards upon arrival.
• Collect and document required copayments from patients upon arrival, in accordance with facility policies.
• Answer and direct phone calls, taking messages as needed.
• Schedule and manage appointments for clients and staff.
• Maintain and update patient records, ensuring confidentiality and accuracy.
• Assist with patient intake process.
• Handle administrative tasks such as filing, scanning, and photocopying documents.
• Ensure the front desk area is clean, organized, and presentable.
• Provide general information about the facility and its services to clients and visitors.
• Assist with other duties as assigned by management.

• High School Diploma or Equivalency.
• Previous experience as a receptionist or in a customer service role, preferably in a healthcare setting.
• Strong organizational and multitasking skills.
• Excellent communication skills, both verbal and written.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to handle sensitive and confidential information with discretion.
• Strong interpersonal skills and the ability to work well with diverse populations.
• Bilingual abilities are a plus.