Student Service Coordinator

Student Service Coordinator

The Student Service Coordinator reports directly to the Bursar and is primarily responsible for the Cashiering and customer service functions for the Student Service Center. This position is also responsible for assisting students and their parents in the office or on the phone with Student Account or Registrar questions and performing billing and collection functions. The position will also be responsible for some registration-related data-entry following proper procedures.

The Student Service Coordinator must maintain confidential files and information. This position provides support to both Registrar and Student Accounts operations in the Student Service Center. This position also requires a highly organized individual with initiative who can prioritize and independently manage a variety of responsibilities in support of Student Service Center operations and must maintain confidential files and information.

This position has been evaluated for compliance with the Fair Labor Standards Act and is subject to premium pay for all hours worked in excess of 40 in a payroll week. This position allows for flexibility of scheduled hours to meet needs of open registration; semester start up and collection efforts.

Essential Functions

• Greet visitors and answer incoming telephone calls for the Student Service Center in a personable and professional manner. Respond to the needs of students, faculty and others at the counter and on the phone.
• Maintains office of the registrar email account, monitors, investigates, and answers questions and flags appropriately
• Is back up for Student account email when needed
• Assist Students with questions on registration, transcripts, and other Registrar office functions as needed.
• Handles registration related data entry including non-matric student quick admit/registrations.
• Handles Add/drops for both on campus and AUNY students.
• Handles degree verifications via the National Student Clearinghouse.
• Works with students and parents in person, by phone or by email to ensure that bills are paid in a timely manner. Answer questions regarding outstanding balances, holds and payment options. Requires knowledge of how financial aid applies to billing as well as how various charges and payments are applied to student accounts. Follow appropriate FERPA regulations in disclosing information to parents and outside parties.
• Take primary responsibility for Student Account Cashiering functions, including daily reconciliation of bank information, CASHNet ACH payments, and electronic feeds into the Banner Finance System.
• Accept and process various types of payments on student accounts, including over the counter and mailed payments and ACH payments through CASHNet. Also process non-student cash, check and credit card payments into appropriate Banner accounts.
• Balance cash drawer to receipts and remaining cash, make daily bank deposit.

Other Duties & Responsibilities

• Create and monitor all Payment Plans within the CASHNet system. Reconcile the CASHNet Payment Plan balances with Banner Student balances, ensure that all payments are recorded properly, apply and monitor payment plan holds on student accounts, and assess late fees as appropriate.
• Establish manual Payment Plan accounts upon request, ensuring that appropriate enrollment fee charges are posted to each account. Update the CASHNet My Payment Plan account if payments are sent through the mail or posted as regular payments within the CASHNet system.
• Monitor and reconcile CASHNet Smartpay process. Calculate fees, perform reconciliation of amounts received against bank records, and prepare related journal entries.
• Create and monitor Promissory notes for delinquent student accounts.
• Create and monitor all in-house…