Office Coordinator

About us

Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and Soft Bank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.

We are guided by a set of values that are at the core of our actions and define our culture:
Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.

Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs.

Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

As an office coordinator at Sierra, you will be responsible for creating and operating exceptional workplace environments that enable our teams to do the best work. You will bring the same level of craftsmanship, intensity, and customer obsession to our physical spaces that we bring to the products we build for our customers.
In this role, you will own day-to-day office operations, including the experience across our customer facing spaces at our San Francisco headquarters. You will partner closely with Operations, IT and HR teams to ensure every office runs seamlessly and reflects Sierra’s high standards.
We are looking for a hospitality-minded, detail-oriented person who can effectively prioritize in a fast-paced environment. You should take deep pride in delivering an exceptional experience for employees, candidates, customers, and visitors.
This role is based in New York City and is fully onsite five days per week given the hands-on nature of the position.

• Oversee the daily operations of our customer-facing spaces.

• Greet guests at reception and foster a warm, welcoming office environment.

• Pick up incoming mail, distribute packages to employees, and coordinate package pickups.

• Maintain the organization and appearance of kitchens, storage rooms, and self-service stations.

• Manage office inventory and assemble gift packages, including baby and customer gifts.

• Support Executive Assistants with meeting logistics, including lunch and coffee setup for customer and internal executive meetings.

• Track CPR and First Aid certifications for office staff and ensure first aid kits and safety equipment are stocked and up to date.

• Serve as the primary point of contact for facilities requests and repairs, partnering with property management as needed.

• Partner with the People team on new hire onboarding logistics, including workspace setup, badge access, and office orientation.

• This is a 6-month contract position that is ineligible for the benefits listed below. The role may be extended or converted to full-time.

• 2–4 years of experience in office coordination, administrative, or a similar role.

• Strong organizational and communication skills.

• The ability to work effectively in a fast-paced environment and adapt to shifting priorities.

• A commitment to unreasonable hospitality and a willingness to go above and beyond for employees and guests.

• Previous experience in a customer-facing position is preferred.

• Trust: We build trust with our customers with our accountability,…