People Coordinator

Job Description

THIS ROLE IS A 1 YEAR FIXED TERM CONTRACT.

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models:
Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Location:

New York. This is a hybrid role, must live in the NY tri state area and be able to go into office 2 days a week, subject to change to 5 days at any time. Learn more at

The People Coordinator is responsible for efficiently and effectively executing the processes and tasks required to deliver an excellent employee experience. The scope of the role is to support the local region and have additional broader regional responsibilities as directed. Ensuring collaboration with the wider global team and providing occasional support where needed. Work should be appropriately prioritized, completed on time and delivered with a strong customer focus.

• Effective administration and coordination
• Execute all procedures relating to onboarding, employment changes and offboarding in an accurate and timely manner
• Draft letters and documentation to issue to employees
• Communicate in a positive and clear way with stakeholders, ensuring all interactions contribute to an excellent employee experience
• Review and respond to queries in the People Inbox regularly and in line with agreed time frames. Ensure that all messages are answered or escalated to appropriate contacts, providing updates on any likely delays
• Accurate data management:
  Ensure all data is entered accurately and completely to appropriate systems in line with agreed time frames
• Provide data and reporting for stakeholders where required and in line with confidentiality and restrictions
• Manage employee files in an accurate, timely and highly organized manner
• Continuous Improvement:
  Assess the procedures followed on a continuous basis to provide feedback on improvement or opportunities to create efficiencies
• Collaborate with other departments to review and suggest improvements and efficiencies to internal processes involving People Operations activity
• Actively seek opportunities to support wider team members in project activity

This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required for this position. The employee may be asked to perform other duties and responsibilities, as necessary.

• Proficiency in using MS Office, Google software, BambooHR
• 1 year of work experience
• Understanding of Human Resource principles, practices and procedures
• Awareness of employment legislation impacting terms and conditions in local region
• Proficient in English
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Excellent time management skills and ability to meet deadlines
• Strong focus on excellent customer service
• Strong sense of teamwork demonstrating cross-region collaboration
• Application of sound judgment and professionalism
• Very good communication and social skills

Requires ability to remain in a stationary position for prolonged periods of time throughout the workday. Requires ability to move about to access file cabinets, office equipment, etc. Requires ability to operate a computer, telecommunication devices and other office equipment for prolonged periods of time throughout the work day. Requires ability to express or exchange ideas by means of the spoken word.

Talking is important for those activities in which the employee must impart oral information to other employees, clients and customers, in person or via telephone, and in those activities in which they must convey detailed or important spoken instructions and information to others accurately, clearly and quickly. Requires the ability to perceive the nature of sounds. Hearing is…