Office Manager; Bilingual Spanish

• Compensation: USD 80,000 - USD 90,000 - yearly

Join One of New York's Most Awarded Mental Health Employers!

At
NYPCC , we're not just changing lives, we're redefining what it means to build a meaningful career in mental health.

• 2025 and 2026 City & State Top Workplace in New York
• Mental Health America's Platinum Bell Seal recipient for FIVE consecutive years
• Serving 15,000+ clients every month
• 50+ years of transforming lives across New York City

If you're looking for more than just your next job, you've found it.

For over five decades, New York Psychotherapy and Counseling Center (NYPCC) has been one of New York's leading community mental health organizations, delivering innovative, compassionate care through both in-person and telehealth services. Today, we proudly serve more than 15,000 clients each month while continuing to set the standard for clinical excellence and employee experience.

At NYPCC, you'll find:

• Competitive compensation and outstanding benefits
• Career growth through our Academy and leadership development programs
• A collaborative, mission-driven culture where our employee matters
• The chance to make a lasting impact on thousands of lives every single day

Come build a career where purpose meets possibility!

The Office Manager providesdirectsupervision ofcompetent support services including but not limited to all external and internal facility operational processes and systems. Oversee all Front Desk Receptionists,Maintenance Team, and Security

Personnel.

SCHEDULE: Monday - Friday 9:00 AM - 6:00 PM

Responsibilities:

Reception & Front Desk Management

• Manage the reception area to ensure effective communications both internally and externally whilemaintaininga professional image
• Lead the coordination and management of daily/weekly task assignments for all Front Desk Receptionists
• Provide ongoing training and guidance to Front Desk Receptionists in their duties and responsibilities
• Supervise front desk staff, ensuring smooth coordination with clinical and administrative teams
• Assist with crisis intervention asneeded
• Maintain room assignments and ensure rooms/supplies are prepared for newly hired staff
• Obtain completed forms or letters from the Psychiatrist/Psychiatric Nurse Practitioner as required

Operational Oversight & Workflow Management

• Responsible for quality assurance of office operations and frontline workflow processes (including EHR check-in/out and walk-in referrals)
• Initiate and follow up on service requests for all facility maintenance and equipment needs
• Supervise maintenance and alteration of office areas and equipment, including layout and housekeeping
• Utilize resources to report and track maintenance/facility requests
• Monitor the Metro Card distribution and reconciliation process
• Initiate purchase requests for office supplies, furniture, and equipment for the entire program location
• Supervise the maintenance of office equipment (PCs, printers, scanners, fax machines, etc.)
• Assist with using Video Telehealth Technology or video meeting platforms
• Manage the dissemination of program reports and execution of reporting follow-up assignments
• Coordinate with other teams to ensure smooth and efficient communication flow
• Ability to support cross-department collaboration and communication
• Accountability fortimelyresolution of operational escalations
• Ability to analyze operational trends and support workflow improvement initiatives

Operational Compliance

• Ensure compliance with NYS DOH, OMH, Joint Commission, HIPAA, OSHA, and organizational policies as applicable.
• Monitor adherence to front desk workflows, documentation standards, and regulatory requirements.

Performance Metrics

• Monitor and report key operational metrics, including:
• Clientwaittimes
• No-show trends/ Provider scheduling and support
• Reception quality audits :
  
  Develop action plans to improve operational performance.
• Respond to operational incidents and facility emergencies.
• Complete incident documentation and coordinate follow-up with leadership.
• Participate in emergency preparedness planning and drills.
• Serve as the primary liaison with:
• Building management
• Security vendors
• Facilities/Maintenance contractors

Budget Responsibilities

• Assist with departmental budget planning.
• Monitor office supply expenses.
• Ensure cost-effective purchasing practices.
• Coordinate onboarding and offboarding of office equipment and workspace setup.
• Partner with ITregardingworkstation setup, equipment issues, and technology deployments.

Employee Onboarding

• Coordinate onboarding of Front Desk Receptionists,…