Workplace Experience Coordinator

Role Summary

Topline Pro is hiring a Workplace Experience Coordinator to own our in-office experience. This is a P1 role, you'll be the dedicated owner of workplace operations and cultures across our NYC, Boston, and soon Nashville offices. You'll report to our Head of People.

We're an in-office company by design, and we credit a lot of our growth to that. This role exists to make sure that in-person experience is thoughtful, well-run, and genuinely enjoyable, not just logistics for logistics' sake. This is also a great opportunity for someone early in their career, you'll get exposure to a wide range of People and operations work and learn a ton in a fast-moving environment.

What you'll do

Office Operations

• Own daily office operations across NYC, Boston, and Nashville, managing supplies, snacks, mail, tech equipment, and space upkeep so every location runs seamlessly and reflects our culture of excellence

• Own vendor coordination and office logistics, proactively identifying opportunities to improve the in-office experience

• Create and improve internal workplace processes, building scalable systems that keep the office organized, functional, and future-ready as the team grows

Culture & Employee Experience

• Plan and execute culture-driving events, leading the organization of team celebrations, birthdays, and in-office moments that strengthen community and bring joy to the everyday

• Support the admin side of onboarding, preparing desks, tech, and welcome kits for new hires so Day 1 runs smoothly

• Be the face of the office and our in-office experience, based in Brooklyn 5 days a week as the first person visitors, candidates, and employees turn to

Travel & Logistics

• Coordinate cross-office travel for team members moving between NYC, Boston, and Nashville, including transportation and scheduling support

What we're looking for

• 0-2 years of experience in workplace operations, HR, office coordination, hospitality, or event planning

• Highly organized and action-oriented, you love a checklist and bring structure to chaos

• Warm, approachable, and service-minded, you're someone others rely on to make things happen

• Comfortable working autonomously while balancing multiple priorities

• Familiar with tools like Google Workspace, Slack, Notion, or excited to learn

Who you are

• Passionate about creating great in-person experiences – You care about how space and details shape team energy and culture across multiple offices, and you're excited to own that experience end-to-end

• Willing to travel occasionally to Boston and Nashville – You're comfortable popping up to support cross-office moments

• Willing and excited to be in office 5 days a week – You want to be around the team and in the middle of the action, not remote

• Thrives in fast-paced, high-growth environments – You stay organized, adaptable, and calm under pressure

• Resourceful and proactive – You take initiative and solve problems before they upscale.

• Warm, positive, and people-first – You bring good vibes and make others feel supported

• Detail-oriented and execution-focused – You love getting things done well and finding ways to improve

What we offer

• Competitive cash compensation ($60-70K) + equity package

• Based out of our office in Williamsburg, Brooklyn

• Full Medical, Dental and Vision Health Coverage

• Computer and workspace enhancements

• Wellhub Platinum membership on the company

• 401(k) plan (non-matching)

• Unlimited vacation, 9 company holidays, and 1 personal volunteer day a year

• Opportunity to take on significant responsibility and ownership in scaling a product that can change the lives of home service pros

Our Values

No Bullsh
* t: We create meaningful results for our customers and drive growth for our team, ensuring progress and impact are felt every day. Our focus, both internally and…