Office Manager

Jewelry wholesale company is seeking a highly organized and dependable Office Manager to oversee daily office operations, manage the flow of visitors, and coordinate domestic and international shipping. The ideal candidate is, detail-oriented, and possesses strong administrative skills. This is a full-time
, in-person position,
Monday through Friday
.

Proven experience with Fedex, international shipping is required.

• Greet and assist visitors, clients, and vendors in a professional and welcoming manner.
• Answer and direct incoming phone calls, take messages, and respond to inquiries promptly.
• Manage office supplies to support daily operations.
• Maintain a clean, organized, and professional office environment.
• Provide administrative support to executives and team members.

• Manage all daily inbound and outbound shipments using Fed Ex and other international shipping carriers.
• Create and process shipping labels for domestic and international packages.
• Prepare customs documentation, commercial invoices, and other required international shipping paperwork.
• Ensure the accuracy of shipping information, package contents, declared values, and delivery instructions.
• Track shipments, monitor delivery status, and proactively resolve shipping issues, delays, and carrier claims.
• Coordinate with customers, vendors, and carriers regarding shipment schedules, tracking information, and delivery updates.
• Maintain detailed shipping records and ensure compliance with company policies and procedures.
• Support a high-volume shipping environment where accuracy and timeliness are critical to daily operations.

• Minimum of 3 years of experience as an Office Manager, Receptionist, or in a similar administrative role.
• Strong experience with Fed Ex and international shipping is required.
• Preferred experience in the luxury goods and jewelry industry.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Strong computer skills with the ability to quickly learn new software and systems.
• Excellent verbal and written communication skills.
• Professional demeanor with strong customer service and interpersonal skills.
• Exceptional organizational skills and attention to detail.
• Ability to prioritize tasks, multitask effectively, and meet deadlines in a fast-paced environment.
• Reliable, punctual, trustworthy, and self-motivated.

Full-Time, In-Person, Monday through Friday