Workplace Manager & EA to CEO & President

Workplace Manager & EA to CEO & President

Hello Clever is building the next generation of payments and loyalty infrastructure by turning every transaction into growth for merchants.

We’re an AI-powered fintech operating across 26+ markets, helping businesses move money in real time and convert payments into measurable outcomes like higher repeat rates, bigger baskets, and smarter customer engagement. Our platform combines local account-to-account rails, embedded cashback & loyalty products, and powerful data intelligence (Clever AI) so merchants can launch offers, optimise ROI, and scale faster - all through a single integration.

We’re also proud to be recognised on the global stage including being named Australia’s fastest-growing fintech, Top 100 Forbes Asia, ranked in the AFR Fastest-Growing Companies, and selected for Inc. Magazine’s Best in Business alongside some of the most iconic companies in the world.

About The Role

As we continue to scale our presence in the United States, we’re looking for an exceptional Workplace Manager & Executive Assistant to support Caroline Tran, Co-Founder & CEO, and Justin Grooms, Global President, while owning the day-to-day experience of our New York office.

This is a high-trust, high-ownership role at the centre of Hello Clever’s US operations

You’ll work closely with Caroline and Justin to help them operate effectively across a fast-moving global organisation.

Part Executive Assistant, part Workplace Manager, and part problem solver, you’ll manage complex schedules, travel, meetings and executive priorities while ensuring our NYC office runs seamlessly.

You’ll interact regularly with employees, investors, customers, partners and senior executives, so excellent judgement, discretion and communication are essential.

No two days will look exactly the same.

• Position: Workplace Manager & EA to CEO & President, full-time
• Level: Mid-level
• Location: New York City, New York
• Working mode: Hybrid
• Reporting to: CEO & President
• Base salary: $120,000 to $150,000 USD per year

What You’ll Do

Executive Support to CEO & President

• Provide direct executive support to Caroline Tran, Co-Founder & CEO, and Justin Grooms, Global President.
• Own complex calendars across multiple countries and time zones.
• Coordinate internal and external meetings with investors, customers, partners, advisors and senior leadership.
• Manage domestic and international travel, including flights, accommodation, transportation and detailed itineraries.
• Anticipate priorities, scheduling conflicts and logistical issues before they happen.
• Help Caroline and Justin stay on top of meetings, commitments, follow-ups and key priorities.
• Coordinate executive dinners, investor meetings, customer meetings and company events.
• Prepare agendas, meeting materials and briefing notes where required.
• Work closely with the broader leadership team across New York, Sydney and our other global markets.
• Handle sensitive and confidential information with exceptional discretion.
• Be comfortable making decisions and solving problems independently when things change at the last minute.

NYC Workplace Management

• Own the day-to-day operations and experience of our New York office.
• Make the office somewhere people genuinely want to work from.
• Manage facilities, suppliers, building relationships, catering, office supplies and workplace vendors.
• Welcome candidates, customers, investors, partners and other visitors to Hello Clever.
• Coordinate onboarding and the workplace experience for new NYC employees.
• Organise team celebrations, dinners, social events, offsites and company activities.
• Partner with our global People and Operations teams to bring Life at Hello Clever to life in New York.
• Help us build the culture of one of Hello Clever’s fastest-growing global…