Medical Office Receptionist​/Assistant

Job Description

About Us: We are a compassionate and professional medical practice dedicated to providing high-quality patient care. Our team is committed to creating a positive and welcoming environment for our patients from the moment they walk through the door.

Job Summary: We are seeking a friendly and organized Medical Office Receptionist and/or medical assistant to be the first point of contact for our patients. The ideal candidate will have excellent customer service skills, a strong attention to detail, and the ability to manage administrative tasks efficiently. This role is crucial for ensuring a smooth and positive experience for every patient who visits our office.

Key Responsibilities:

• Patient & Visitor Reception:
  • Greet and welcome all patients and visitors in a warm and professional manner.
  • Check in patients, verify their information, and direct them to the appropriate area.
  • Answer, screen, and forward incoming phone calls, taking accurate messages as needed.
• Scheduling & Records:
  • Schedule and confirm patient appointments, managing the appointment calendar efficiently.
  • Collect and update patient information, including insurance details and medical history.
  • Maintain patient records and ensure all information is accurate and confidential in compliance with HIPAA.
  • Handle medical record requests from other offices or patients.
• Administrative & Financial:
  • Collect co-pays, deductibles, and other payments from patients.
  • Prepare and process daily reports and paperwork.
  • Assist with general administrative duties such as filing, faxing, and managing office supplies.
• Communication & Support:
  • Communicate effectively with doctors, nurses, and other staff members to ensure a seamless workflow.
  • Address patient inquiries and provide information about the practice and its services.
  • Resolve minor patient issues or complaints with professionalism and care.
  • Ability to discuss medically related concerns and gather basic information

Qualifications:

• Proven experience in an administrative or customer service role, preferably in a medical office or healthcare setting.
• Excellent verbal and written communication skills.
• Strong organizational skills and meticulous attention to detail.
• Proficiency in medical office software and electronic health records (EHR) systems.
• Knowledge of healthcare regulations and patient privacy laws (e.g., HIPAA).
• Ability to take vital signs is a plus
• Ability to multitask and manage competing priorities in a fast-paced environment.
• High school diploma or equivalent is required.

Physical Requirements:

• Primarily a sedentary role, but may require occasional standing, walking, and lifting of office supplies (up to 20 lbs).

Private medical practice with 2 offices located in Rockville Centre, and Lawrence NY that provide pulmonary and sleep medicine services.