Program Assistant - OAC

Job Details

Are you organized, welcoming, and passionate about supporting older adults and strengthening community connections? Queens Community House (QCH) is seeking a dedicated Program Assistant to join our team at the Jamaica Older Adult Center.

• Welcome and assist participants and guests in person and by phone, providing accurate information and guidance.
• Create, print, and distribute flyers for programs, activities, workshops, and special events.
• Process and complete membership registrations for older adult participants.
• Manage daily scanning and manual entry of program activity and participant information.
• Provide general administrative and clerical support to the Older Adult Center team.
• Maintain a welcoming, organized, and professional reception and program environment.

• Accurately enter daily program activity units into STARS/Peer Place.
• Reconcile daily activity logs with entries in STARS/Peer Place to ensure accuracy.
• Prepare and submit monthly reports of activity units and daily activity sheets.
  
  Work collaboratively with the Database Manager to maintain accurate participant files and program data.
• Ensure required documentation is completed accurately and in a timely manner.
• Maintain confidentiality of participant and program information.

• Assist with setting up and breaking down meal spaces.
• Assist with meal distribution and other daily center operations.
• Support staff and instructors with program activities, workshops, and special events.
• Engage with participants and encourage participation in center programs and activities.
• Assist with outreach efforts to increase participation and strengthen community involvement.
• Help create a positive, inclusive, and respectful environment for all participants.

• Collaborate with center leadership, caseworkers, program instructors, consultants, kitchen staff, and other team members.
• Participate in staff meetings, required trainings, and professional development opportunities.
• Adhere to QCH policies, procedures, and performance standards.
• Contribute to program evaluation and quality improvement efforts.
• Assist with the development and implementation of the annual training plan as assigned.
• Perform other duties and responsibilities as assigned in support of the Older Adult Center and QCH's organizational needs.

• High school diploma or equivalent required.
• Previous administrative, clerical, customer service, community-based, or older adult services experience preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Basic computer skills and the ability to learn databases and other technology systems.
• Ability to accurately enter, maintain, and reconcile information.
• Ability to interact professionally and respectfully with older adults, colleagues, families, and community members.
• Ability to work effectively both independently and as part of a team.
• Commitment to providing welcoming, respectful, and inclusive services to a diverse community.

At Queens Community House, you'll join a passion-led, mission-driven organization dedicated to enriching lives and building healthy, inclusive communities throughout Queens.

QCH offers eligible employees a comprehensive benefits package that includes:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Paid Family Leave
• 403(b) Retirement Plan
• Up to 27 days of annual leave — 17 days in your first year
• 12 Sick Days
• Specified Federal Holidays Off
• Professional Development, Training & Networking Opportunities

QCH Paid Family Leave Supplement

QCH supplements the New York State Paid Family Leave benefit to ensure eligible team members receive full pay during their approved leave.

Benefits are subject to applicable eligibility requirements and plan terms.

Queens Community House, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws.

Drug-Free Workplace.