Coordinator, Training Support & Administration

Description

JOB TITLE:

Coordinator, Training Support & Administration

DEPT/DIV:
People

SUPERVISOR:
Director, Regulatory Compliance Training & Comms

WORK LOCATION:

2 Broadway, New York, NY 10004

HOURS OF WORK: 9:00 am - 5:30 pm (7.5 hours/day, or as required)

FULL/PART-TIME: FULL

SALARY RANGE: $62,811 - $70,662

DEADLINE:
Until filled

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

The Coordinator, Training Support & Administration plays a key role in supporting agency wide learning initiatives. This position manages training transactions in People Soft ELM, supports compliance and mandated training programs, provides customer service to employees and managers, and ensures accurate, timely administration of all learning activities.

• Support the design, development, and communication of internal and external training programs.
• Enter, update, and validate transactions and enrollments in People Soft ELM. Maintain catalog.
• Maintain and index documents received through the request tracking system (Siebel and UCM).
• Run reports to monitor training activity, KPIs, and compliance status. Send notifications
• Provide high-quality customer service by researching and resolving training related inquiries.
• Collaborate with employees to troubleshoot system issues and ensure data accuracy. Support instructors and stakeholders.
• Monitor assignment quality and service delivery in alignment with SLAs.
• Support mandated training initiatives and ensure compliance with state and federal requirements.
• Create and update job aids, quick guides, and communication materials.
• Build and maintain Power BI dashboards to support reporting needs.
• Track, analyze, and report on training metrics, ensuring data accuracy.
• Support the design, development, and communication of internal and external training programs.
• Enter, update, and validate transactions and enrollments in People Soft ELM. Maintain catalog.
• Maintain and index documents received through the request tracking system (Siebel and UCM).
• Run reports to monitor training activity, KPIs, and compliance status. Send notificaitons
• Provide high-quality customer service by researching and resolving training related inquiries.
• Collaborate with employees to troubleshoot system issues and ensure data accuracy. Support instructors and stakeholders.
• Monitor assignment quality and service delivery in alignment with SLAs.
• Support mandated training initiatives and ensure compliance with state and federal requirements.
• Create and update job aids, quick guides, and communication materials.
• Build and maintain Power BI dashboards to support reporting needs.
• Track, analyze, and report on training metrics, ensuring data accuracy

• Strong organizational skills with accurate HR data entry, record maintenance, and confidentiality.
• Effective communication and collaboration across teams, with solid problem - solving and time - management abilities.

• Bachelor’s Degree in Arts/Sciences (BA/BS) in Business Administration, Public Administration, Management or a satisfactory equivalent of education and experience may be considered in lieu of a degree.
• Minimum of one (1) year of related experience, preferably in a Shared Services environment.
• Minimum 1 year of working knowledge of People Soft or…