Front Desk Assistant

About the Organization At Vaughn College, our mission is to educate and train future leaders in the futureproof fields of engineering and technology, management and aviation. The college strives to provide a dynamic learning environment built on our aeronautical heritage that inspires a diverse and committed community of students to achieve success as leaders in the industries we serve. Just minutes from Manhattan, Vaughn College is in the heart of New York City in Queens, NY, adjacent to LaGuardia Airport.

Queens is one of New York's most fascinating boroughs and has been ranked as the 'number one' US travel destination and the nation's single most diverse county. What separates Vaughn College from other institutions is our uniquely committed faculty who come to the classroom with extensive experience in such fields as engineering, manufacturing, aviation, management and communications. Working closely with the industries we serve, Vaughn has developed rigorous curricula that incorporate the latest technology as well as the knowledge you need to succeed in your chosen profession.

We provide traditional degrees as well as professional, technical and certification programs that prepare our graduates for successful careers. Most importantly, a degree from Vaughn College provides the critical, analytical and communication skills that form the foundation for a lifetime of success. Our graduates have gone on to become leaders in many major industries. More than 98 percent of our graduates are employed or continue their education, 78 percent in their field of study, within one year of graduation.

Vaughn College has a six-acre campus and is convenient to major transportation routes. As part of the institution's strategic plan, a 200-bed residential hall has been built, enabling students to live and pursue their chosen field of study on campus.

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other supervisors, coworkers, customers, vendors, agencies, etc.

The administrative assistant / receptionist provides front-line customer service and administrative support to both the Academic Success Office (60%) and Registrar Services (40%). This position serves as the primary point of contact for students, faculty, staff, parents, and visitors, ensuring a welcoming, professional, and student-centered experience. The incumbent supports daily office operations, assists with student records processes, coordinates appointments and communications, and provides administrative assistance to academic Advisers/Success Coaches and Registrar Services staff.

Responsibilities are divided approximately 60% Academic Advising Office and 40% Registrar Services.

• Serve as the first point of contact for students, visitors, and guests in person, by telephone, email, and virtual platforms.
• Schedule advising appointments and maintain advisor calendars.
• Provide general information regarding advising services, academic policies, registration procedures, and campus resources.
• Monitor reception and student waiting areas and ensure professional customer service standards are maintained.
• Respond to routine student inquiries and direct complex concerns to the appropriate adviser, success coach or administrator.

• Support advisers and academic success coaches with appointment management, communications, student outreach, and office correspondence.
• Maintain student records, advising documentation, and electronic filing systems.
• Assist with preparation of reports, spreadsheets, presentations, and correspondence.
• Process and track advising forms and student requests.
• Assist with registration periods, orientation programs, workshops, open houses, and student success initiatives.
• Support advisers and academic success coaches’ campaigns and communications to promote student engagement, retention, and persistence.
• Maintain office supplies and coordinate operational needs for the Advising Office.