Dispatcher, Automotive

Job Summary

The Service Dispatcher is responsible for coordinating workflow in the service department by assigning repair orders to technicians, monitoring progress, and ensuring efficient shop operations. This role is key to maximizing productivity, minimizing downtime, and delivering timely, high-quality service to customers.

• Assign repair orders to technicians based on skill level, availability, and workload

• Monitor shop flow and adjust assignments to maintain efficiency

• Track vehicle status and ensure timely completion of work

• Communicate with service advisors regarding job status, delays, or changes

• Prioritize work based on customer needs, parts availability, and promised delivery times

• Review repair orders for accuracy and completeness

• Maintain daily production reports and technician efficiency records

• Coordinate with parts department to ensure parts availability

• Enforce shop policies, safety procedures, and quality standards

• Previous experience in an automotive service department preferred

• Strong understanding of automotive repair processes and technician skill levels

• Excellent organizational and multitasking abilities

• Clear communication and problem-solving skills

• Ability to work in a fast-paced, deadline-driven environment

• Proficiency with dealership management systems preferred

• High attention to detail and time management

• High school diploma or equivalent required

• 2+ years of experience in automotive service operations (dispatcher, advisor, or technician preferred)

• Ability to stand and walk through the shop for extended periods

• Occasional lifting up to 25 lbs

• Comfortable working in a shop environment with noise and moving vehicles

• Competitive pay based on experience

• Health, dental, and vision insurance

• Paid time off and holidays

• Employee discounts

• Opportunities for advancement