Express Service Advisor

Job Details

Location:

Romeo Chevrolet Buick GMC LLC – Lake Katrine, NY 12449

Salary: $40,000.00 – $60,000.00 Base plus commission per month

Romeo Auto is seeking a personable and knowledgeable Express Service Advisor to join our growing team. In this fast‑paced role, you will be responsible for managing the customer experience in our Express Service lane, serving as the primary liaison between customers and service technicians.

• Greet customers and assess vehicle service needs
• Create accurate repair orders with cost and time estimates
• Act as liaison between customers and technicians
• Coordinate services to ensure timely completion
• Communicate updates and manage expectations throughout the process
• Recommend and upsell additional services when appropriate
• Handle warranty and insurance documentation as needed
• Ensure a high level of customer satisfaction from start to finish

• 401(k)
• 401(k) Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid Time Off (PTO)

• Prior experience as a Service Advisor or in a customer service role preferred
• Automotive industry experience required
• Strong communication and interpersonal skills
• Working knowledge of vehicle systems and repair processes is a plus
• Comfortable using dealership management and scheduling systems
• Highly organized with strong attention to detail and ability to multitask
• Valid driver’s license with a clean driving record required

Romeo Auto is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.