Aftersales performance Consultant

After Sales Performance Consultant – Audi

Responsible for delivering hands‑on consulting support to Audi dealerships, with a primary focus on Service operations and secondary support for Parts performance.

Serves as a trusted advisor to dealer leadership, helping diagnose operational gaps, implement measurable improvement plans, and sustain results across customer satisfaction, capacity utilization, and profitability.

Highly field‑based role, spending the majority of time working directly in dealerships to translate strategy into execution.

• Service Effectiveness & Customer Loyalty
• Customer Satisfaction across the After Sales journey
• Workshop Capacity and Efficiency
• Dealer Profitability through non‑warranty Service & Parts channels
• Data‑driven reporting, performance tracking, and accountability

• Deliver hands‑on After Sales consulting within dealerships, as directed by HQ and Regional leadership.
• Analyze dealership operations to identify root causes impacting service effectiveness, customer satisfaction, retention, capacity, and profitability.
• Develop, implement, and track clear, measurable action plans, ensuring sustained execution at the dealership level.
• Achieve buy‑in from dealership leadership—including Dealer Principals and General Managers—on improvement priorities, success metrics, and accountability.

• Drive implementation of service processes that improve:
  • Customer retention and loyalty
  • Workshop utilization and capacity
  • Fix‑right‑first performance
  • Overall After Sales profitability
• Support Audi Genuine Parts (AGP) performance by ensuring dealers maximize all sales channels and adhere to Audi Parts policies and procedures.
• Foster strong collaboration between Service and Parts departments to improve operational alignment and marketing effectiveness.

• Support and facilitate Academy programs, including:
  • Service and Parts Performance Groups
  • Training and certification programs for After Sales personnel
• Collaborate with In‑Dealer Trainers and regional partners to reinforce capability building and best practices.

• Maintain clear and consistent reporting on dealer performance and action plan progress.
• Use multiple data sources to identify opportunities, trends, and risks.
• Perform root‑cause analysis, gap analysis, and best‑practice benchmarking.
• Read and analyze dealership financial statements to guide performance discussions and recommendations.

• Work closely with Area After Sales Managers, In‑Dealer Trainers, Accessory Merchandizers, and other field roles visiting the same dealerships.
• Integrate people, processes, and systems to ensure aligned messaging and coordinated improvement efforts.

• Strong consulting capability: able to analyze business performance, define opportunities, design solutions, implement change, and evaluate outcomes.
• Excellent analytical skills, including use of KPIs and financial data.
• Strong communication skills with emphasis on listening, influencing, and clear delivery of complex concepts.
• Proven time‑management skills to manage a demanding dealer visitation schedule.
• High adaptability and ability to adjust priorities in a dynamic field environment.
• Strong influencing and negotiation skills to secure dealership leadership commitment.

• Proficiency in Microsoft Office (Excel and Word).
• Strong working knowledge of dealer DMS systems such as CDK and Reynolds & Reynolds.
• Experience with SAP and SAP Business Warehouse (desired).
• Proficient in Audi/VW Service & Parts policies, procedures, and Terms of Trade.

• 10+ years of dealership experience with deep knowledge of fixed operations.
• Previous Service Manager or Parts Manager experience with strong DMS proficiency.
• Demonstrated track record of delivering measurable dealer business results.
• Strong understanding of:
  • Dealer Service and Parts department processes
  • Capacity and retention planning
  • Parts & Service marketing strategies
• Retail automotive or customer care experience required.
• Prior consulting experience within Service and/or Parts…