Assistant Service Director

Bay Ridge Auto Group is seeking an experienced Assistant Service Director to help oversee one of the largest and busiest service operations in the New York City market.

Honda Experience Is Strongly Preferred.

The ideal candidate understands how to balance customer experience, employee development, shop efficiency, and profitability while helping lead a large team of advisors, technicians, dispatchers, and managers.

• Assist in overseeing daily fixed operations.
• Support and develop service advisors and management staff.
• Drive customer satisfaction and retention.
• Help improve shop productivity and workflow.
• Monitor KPIs, gross profit, and technician efficiency.
• Maintain strong communication between service, parts, and sales departments.
• Help create and enforce dealership processes and accountability.
• Handle customer escalations professionally and effectively.

• Automotive service management experience.
• Honda experience preferred.
• Strong leadership and organizational skills.
• Ability to lead in a high-volume environment.
• Process-oriented mindset.
• Reynolds & Reynolds experience is a plus.
• Team-first mentality with strong communication skills.

• Competitive compensation package.
• Performance bonuses.
• Full benefits package.
• Opportunity for advancement.
  
  Strong ownership support.
• Positive, growth-oriented culture.
• Long-term career opportunity with a family-owned dealer group.

About Bay Ridge Honda:
Bay Ridge Honda has been family-owned and operated since 1960. We’re proud to be one of the top-performing Honda dealerships in the country, but more importantly, we’re built like a family, not a corporation. We offer tremendous potential for growth and a workplace where people want to stay and succeed together.