Automotive Sales Manager Cadillac

Job Description

Empire Cadillac is seeking an experienced Automotive Sales Manager to lead a high-performing team and drive results. If you’re a proven leader who can motivate staff, improve processes, and confidently close customers, we want to meet you.

Join us in our brand-new, luxury Cadillac showroom in Long Island City—a modern, high‑traffic environment designed for success. With strong inventory, aggressive compensation, and full dealership support, you’ll have everything you need to grow volume, maximize profitability, and advance your career.

• Deal Structuring & Sales Support – Guide salespeople through deal-making, helping them successfully close customers.
• Team Leadership & Development – Train, lead, and mentor the sales staff to maximize performance and success.
• Call Management & Optimization – Oversee sales phone calls, ensuring every salesperson is making the most effective outreach.
• Customer Relations & Issue Resolution – Address customer concerns with timely, effective solutions via CRM, phone, text, and email.
• Department Oversight & Service Excellence – Manage the sales department while maintaining exceptional customer service standards.
• Product Expertise & Sales Strategy – Continuously refine knowledge of vehicle offerings, optional packages, and emerging automotive technologies to serve as the dealership’s authority on new and used cars.
• Customer Acquisition & Retention – Develop innovative strategies to attract new customers while strengthening relationships with existing ones.
• Performance & Goal Achievement – Consistently meet and exceed quotas and sales projections.
• Documentation & Record Keeping – Maintain accurate and organized documentation to support seamless operations.
• Training & Professional Development – Attend all required meetings, training sessions, and educational opportunities to stay ahead in the industry.
• Cross-Department Collaboration – Work alongside Finance Managers, Billers, and other team members to cultivate a highly efficient and positive workplace.

• Strong negotiation skills with the ability to lead and train.
• Consistent monthly results leading in new and used car sales.
• Excellent communication, interpersonal, and organizational skills.
• Reliable and presentable in business attire representing a professional image.
• Excellent attendance record and punctuality.
• Ability to listen and be empathetic while leading.
• Strong work ethic in a fast‑paced, results‑driven environment.
• Proven experience in providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction.
• At least five successful years of prior sales employment in the automotive industry.
• Friendliness, enthusiasm, reliability, and a positive team‑player attitude.
• Open to constructive feedback to improve performance and development.
• Flexible with work scheduling and availability to work weekends and holidays.
• Strong computer skills including Microsoft Office and DMS.
• Demonstrated stability in career progression.

The job descriptions and responsibilities above will be required but not limited to any other job‑related duties assigned by their supervisor. In a retail automotive dealership, nothing is more important than a satisfied customer. Come grow with us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different manufacturing brands, both import and domestic. We are the third‑fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections.

As one team, we work to re‑imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us!

• 401k Plan
• Paid time off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Plans
• Promotion from within