Coordinator, Omni Operations NY

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Coach

New York, NY, US

Primary

Purpose:

The Coordinator, Omni Operations / BOH Operations, Supplies & Packaging, will be responsible for supporting the daily management of supplies / packaging for Coach North America Retail / Outlet stores and Coffee Shops as well as Coach International (Travel Retail & Americas region). This position will also focus on back of house organization / optimization including the management of off-site vehicle program.

This individual will work in a highly collaborative role with a broad group of vendor and corporate business partners and the Field Leadership team.

The successful individual will leverage their proficiency in Store Operations to…

• Support day-to-day supply and packaging management with our main supply vendors, Bunzl and Dancor. Support the packaging order process with the Jax team.
• Support the weekly review process of Bunzl / Dancor inventory levels, take action when inventory is getting low to ensure time is available for updates (if necessary) and reordering.
• Complete monthly review of the Bunzl website to ensure all items are available as expected, by channel and frequency. Ensure accuracy and consistency in item descriptions and items caps.
• Execute ad hoc supply ordering, as needed, with Uline, Amazon and other morespecialized vendor partners.
• Support the supply order and special order requests for new store openings, renovations, relocations and closings.
• Manage ad hoc packaging orders from corporate partners (PR, Global Events, Marketing, Coach Foundation) with the Jax team.
• Manage vendor set-up and new PO creation in Buying Hub for any supply / packaging vendors.
• Manage the off-site vehicle process, including the Fleetworthy and California Clean Truck programs.
• Manage employee parking set-up and payment processes.
• Manage the fulfillment of orders for Coach Create elements that are not managed through Bunzl.
• Partner with the Coachtopia team on packaging / supply strategy and execution.
• Support inbound communication from the stores and Multi-Managers via the Retail Supplies inbox and ensure timely follow-up and resolution.
• Assist in developing communication needed for stores, including distribution of seasonal packaging, drop shipments and changes to items / ordering process.
• Manage and maintain the supply closet at Hudson Yards.
• Develop a strong working knowledge of in-store processes, applications and systems.
• Maintain a strong working knowledge of all policies and procedures. Stay current with changes to the business that could necessitate process / policy updates. Develop and define requirements for the changes necessary to support the business.
• Support Omni Operations initiatives / projects on an as needed basis.
• Monitor email periodically after hours (nights / weekends) to react to any urgent or time sensitive issues from stores and MMs.

• Strong written and verbal communication as well as analytical and presentation skills.
• Highly organized and proactive with the ability to prioritize and manage multiple tasks with strong attention to detail and accuracy.
• Ability to proactively troubleshoot and problem solve.
• Displays authenticity, flexibility and agility to adapt to a changing business and corporate environment.
• Superior follow through, organization and customer service oriented.
• Ability to work independently as well as cross functionally in a highly collaborative environment.
• Adaptability / flexibility, initiative and time management skills.
• Ability to react quickly with a strong sense of urgency.
• Ability to maintain composure and effectiveness in a fast-paced environment.
• The ability to be…