Customer Success Manager at - AI technology startup

Customer Success Manager at High-growth AI technology startup

Company: High-growth AI technology startup

Location: New York, USA

Overview: As a Customer Success Manager, you will serve as the primary advocate for our clients, ensuring they derive maximum value from our innovative AI platform. You will manage the entire post‑sales relationship, focusing on onboarding, product adoption, and long‑term retention. Your hustle and product expertise will drive growth within a rapidly expanding enterprise market.

• Join a fast‑paced environment where your individual hustle and drive directly impact the company’s upward trajectory.
• Work within a well‑funded startup backed by top‑tier VCs at the forefront of the AI revolution.
• Opportunity for rapid career advancement as you help shape the customer success function from the ground up.

• Lead the end‑to‑end customer onboarding process to ensure seamless product integration and immediate value delivery.
• Proactively monitor account health and product usage to identify and mitigate churn risks through strategic interventions.
• Act as a charismatic product expert, delivering demos and training sessions that highlight key features and benefits.

• Demonstrates exceptional communication skills and a charismatic personality capable of building strong, lasting professional relationships.
• Possesses several years of professional experience with a proven track record of high performance and attention to detail.
• Exhibits a high level of technical aptitude and the ability to master complex software products quickly.

Mid‑Senior level

Full‑time

Other

Technology, Information and Internet