Customer Experience; CX Transformation - Senior Strategy Consultant

Overview

At frog, a leading global creative consultancy, part of Capgemini Invent, we are seeking dynamic Senior Consultants within frog’s Customer Experience (CX) Transformation team
, which focuses on Customer Service transformation or Marketing, with a strong analytical skill set. This role requires experience in Transformation
Strategy Consulting around Marketing, Sales, Customer Service and Commerce
, with a proven ability to support the sales and delivery of innovative transformation solutions in this space.

Your Role

We are seeking dynamic Senior Consultants within frog’s Customer Experience (CX) Transformation team, which focuses on Customer Service transformation or Marketing
, with a strong analytical skill set. This role requires experience in Marketing, Sales, Customer Service and Commerce
, with a proven ability to support the sales and delivery of innovative transformation solutions in this space.

As a Senior Consultant you will:

• Conduct market & competitive analysis to identify trends, white space opportunities, and competitive positioning
• Conduct qualitative and quantitative customer research to uncover needs and validate opportunities
• Synthesize research into clear, compelling insights and client presentations that drive executive decision-making
• Engage with clients through workshops, stakeholder interviews, strategic discussions and in mixed-team models
• Contribute to business development efforts through research, proposal development, and strategic recommendations

What we’re looking for:

An ideal candidate is a strategic thinker driven to deliver high-impact results that enhance customer satisfaction and business value. This individual applies analytical skills, business knowledge, and collaborative skills to help develop solutions with clients and cross-functional teams. They thrive in dynamic environments, embrace ambiguity, and consistently demonstrate initiative and ownership.

• 5+ years of relevant experience in two or more of the following areas:

• Strategy consulting: designing growth strategies, go-to-market plays, and business transformation programs
• Marketing, sales, or service strategy & activation: Experience either in agency or in-house defining marketing campaigns/strategies, customer segmentations, sales growth strategies, contact/service center expertise, or similar to help a brand reach and deliver their customer experience in the right channel, at the right time, and with the right message
• Transformation & operating model strategy: Experience creating and/or leading pillars of Customer Experience / Marketing transformation strategy, defining digital or functional operating models, and considering the people/process/technology impacts of market changes on organizations
• Innovation & design strategy: Experience applying customer insights, design methods, and experimentation to develop new products, services, and business models
• Commercial/financial modeling: Proficiency in business case development and revenue modeling

• Demonstrated successful engagement into the delivery of digital projects and services to a variety of industry clients.
• Experience in working on solutions for Financial Services, or Consumer Products would be highly advantageous.
• Ability to communicate complex ideas clearly at a management level, with excellent written and oral presentation skills; fluent in English
• Highly structured and conceptual mindset coupled with strong quantitative and analytical problem-solving aptitude
• An interest in new experiences, products, technologies, consumer and cultural trends that are shaping the present and the future
• Passion for collaborating with cross-disciplinary teams of designers, technologists, researchers and other innovators
• Experience delivering strategy from early concept all the way to market launch
• Ability to quickly form and succinctly convey a point of view on any topic
• Ability to travel up to 75% to client sites, when required.

At frog (a part of Capgemini Invent):

Empowerment: We lead the change and take initiative. We seek work-life balance and support career development programs.

Energy: We connect as a global community of 13,000+…