Senior Enterprise Customer Success Manager

Meet Eddy, the AILearning Agent → ← Back to all openings

Continu is a Modern Enablement platform used by some of the world's most innovative companies. We believe that workplace learning should be beautiful, social, and deeply connected to the tools companies use. The challenge is that most workplace tools feel like they were built in the 90s, often outdated, clunky, and leave a lot to be desired.

That's why Continu exists – to power learning for the modern workplace. We started in 2012 and have quickly been gaining momentum around the world. Joining our team means that you're driven, hungry to learn new things, and ready to work on exciting new challenges with a highly collaborative team.

This is a Senior, Enterprise-level Customer Success role with full ownership of retention and expansion. You will operate as a strategic revenue owner for your portfolio, partnering with senior customer stakeholders to drive outcomes, renewals, and growth across complex enterprise organizations.

In this role, enterprise customers typically:

• 1,000+ employee organizations
• Multiple regions, business units, and learner audiences
• Senior stakeholders across L&D, HR, Compliance, IT, and Operations
• Executive alignment required for adoption, renewal, and expansion

• Own the full post-sale lifecycle for a portfolio of enterprise customers
• Serve as a strategic advisor aligned to customer business goals and outcomes
• Lead renewal and expansion motions, including pricing and executive alignment
• Build multi-threaded relationships with senior and executive stakeholders
• Develop and execute account plans driving adoption, retention, and growth
• Deliver outcome-driven business reviews tied to measurable value
• Proactively identify risk, mitigate churn, and uncover expansion opportunities
• Partner cross-functionally with Sales, Product, and Support

• 5+ years in Customer Success, Account Management, or similar SaaS roles
• Direct ownership of enterprise renewals and expansion
• Proven success managing complex, multi-stakeholder accounts
• Strong executive presence and commercial acumen
• Highly proactive, structured, and comfortable with ambiguity
• Experience in EdTech, Customer Education, LMS, or adjacent enterprise SaaS is preferred

• Base Salary: $150,000
• OTE: $185,000 (20% variable tied to retention and expansion)
• Meaningful equity participation
• Medical, dental, and vision insurance
• Generous PTO and paid holidays
• Hybrid work model in our NYC Hudson Square office

To apply, please submit your resume and cover letter through our careers portal.