ECommerce Marketplace Assistant; on-site

Our client in the jewelry wholesale industry is looking for an eCommerce Assistant to add to their team in New York, NY. Reporting to the Managing Director, you will be responsible for managing both B2B and D2C accounts, ensuring exceptional customer support, and coordinating various aspects of the e-commerce operations. This is an excellent opportunity for someone who is eager to learn and grow as much as you want to!

Base pay range: $25.00/hr - $26.00/hr

Note: This range is provided by #twiceasnice Recruiting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Location: New York, NY (Midtown)

Salary: $25-$26/hour ($52,000-$55,000/year) + Benefits

Benefits: Medical Insurance, 401k w/ 2% company match, Pre-Tax transit benefit, PTO, Holidays

Job Type: Full-Time | On-site

Start Date: ASAP

Typical

Hours:

Monday – Friday, 9:00am – 5:00pm ET;
Flexible

Sponsorship: Not available

• Create product proposals for accounts, including imaging new product
• Complete spec sheets for approved products from vendor proposals
• Enter new product and order information into the database
• Ensure product data is up to date across all accounts
• Coordinate content with graphic designer, photographer
• Manage marketplaces like Amazon, Walmart, eBay
• Monitor account performance and strive to meet or exceed expectations
• Reconcile any data or product level issues
• Verify all open orders have been shipped and closed on customers' portals
• Address customer concerns and general product inquiries
• Deliver excellent customer service via phone, email, chat, and marketplace portals

• 1+ year eCommerce experience required
• Proficiency with Microsoft Office required
• Jewelry and basic photo editing (ex: Photoshop) experience a plus

• Seniority level:
  Associate
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Wholesale