Senior Business Operations Associate

Join to apply for the Sr. Business Operations Associate role at January

At January, we’re rebuilding consumer finance from the ground up. By personalizing interactions and optimizing decisions across all stages of consumer credit, we’re driving superior outcomes for both consumers and creditors, and ensuring that credit is fair, accessible, and personal.

As Senior Business Operations Associate, you’ll diagnose operational friction before it becomes a crisis, build systems that eliminate friction permanently, and design solutions teams can run independently. You’ll help shift January toward proactive operational excellence and push our vision forward faster, smarter, and more resiliently.

• Proactively surface problems that slow teams down – diagnoses operational friction, cross‑functional blockers, and capability gaps before they degrade velocity and execution quality
• Translate symptoms into root‑cause analyses with clear business impact
• Own high‑stakes cross‑functional projects – turn ideas with unclear ownership into concrete execution plans with milestones and accountability

• Design solutions that solve real problems, investing in stakeholder diagnosis upfront, validating needs before building, and incorporating feedback throughout
• Ship solutions rapidly: scope tightly to avoid over‑engineering, delivering work in weeks not months
• Create reusable infrastructure that makes multiple teams faster: reduces time on manual work, eliminates coordination bottlenecks, accelerates decision‑making

• Break ambiguous problems into sequenced work: define scope, identify dependencies, establish success criteria, drive to completion
• Build stakeholder alignment and communicate proactively
• Extract lessons from every project for continuous improvement

• 4+ years of experience in a relevant role (e.g. consulting, banking, or Biz Ops team at a high‑growth startup) where you developed strong business acumen, analytical abilities, high‑quality execution, and excellent communication skills
• Nice to have: experience in consumer fintech or other highly regulated industry

• Strategic problem‑solving with ruthless prioritization – you identify high‑leverage problems and design scalable solutions that generalize beyond single use cases
• Analytical rigor that drives decisions – you extract insights from messy data, quantify vague problems, and build self‑sustaining tools and infrastructure
• Influence without authority – you translate complex ideas into compelling narratives and drive adoption by understanding stakeholder needs and constraints
• Proactive ownership and follow‑through – you identify problems and drive solutions to completion without waiting for direction, owning outcomes not just tasks
• Bias toward speed and iteration – you ship working solutions in weeks, move fast on reversible decisions, and maintain momentum despite obstacles
• Comfort operating in ambiguity – you form testable hypotheses with incomplete information and calibrate effort against expected impact

• Excellent verbal and written communication skills
• Highly proficient in SQL and Excel for business analytics and modeling
• Deep curiosity for AI and developing novel solutions that simplify processes

This role offers exposure to every part of the business, giving you the mandate to tackle whatever high‑leverage problem needs solving next — from strategy to systems to cross‑functional execution. At January, you’ll have the autonomy to innovate, the support to excel, and the platform to build something extraordinary.

• Writing to clarify thinking, scale collaboration, and drive intentionality.
• Prioritizing impact over routine – this isn’t a 9‑to‑5 job.
• Embracing growth, feedback, and new challenges with humility and curiosity.

Location:

New York, NY

Salary: $96,000 - $138,000

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, veteran status, or any other legally protected characteristic.