Business Operations Analyst

Team Builder is a rapidly growing healthcare SaaS company on a mission to transform healthcare with our innovative technology. We believe in empowering our customers through inventive solutions and a commitment to excellence. Our young, rapidly growing team is looking for passionate professionals who thrive in a dynamic, innovative, and collaborative environment.

• Committed to driving growth and delivering value for clients
• Innovative and collaborative, focused on effective implementation of our product
• Entrepreneurial and ownership mindset
• Innovative and agile approach to product and customer success

We’re looking for a Business/Operations Analyst who can blend business insight, data analysis, and strategic thinking to help shape the future of our growing healthcare technology company. You’ll work at the intersection of data, operations, and strategy—digging into client and internal datasets, surfacing insights, and helping answer key questions that drive how we deliver value to healthcare providers, patients, and partners.

You’ll also play a pivotal role in developing and refining our operational dashboards and reporting tools, ensuring that we—and our clients—have the right insights to make smarter, faster, and more informed decisions.

• Performance Analysis & Monitoring
  • Conduct in-depth data analysis to monitor delivery performance and Customer Success KPIs
  • Develop, maintain, and validate performance measurement models and dashboards and ensure accurate tracking across systems
  • Identify trends and provide actionable insights to improve operational efficiency and customer outcomes
  • Ensure accuracy and consistency in all data processing and computational workflows
• Ad Hoc Customer Success Analysis
  • Respond to urgent and ad hoc requests for CS‑related analysis, delivering clear and timely insights
  • Collaborate with Customer Success teams to support strategic initiatives through data‑driven recommendations
• Internal Business Operations Analytics
  • Partner with internal stakeholders to analyze operational data and optimize processes
  • Continuously improve internal reporting and forecasting models to support business decisions

• Management consultant with 2‑3 years of experience and wants to transition to an internal role OR
• Experience on an internal strategic finance, corporate strategy, business operations, data analyst for a SaaS or services‑oriented company

• Make a tangible impact on the future of healthcare technology
• Work closely with experienced leaders and innovators in the digital health space
• Shape data and strategy processes from the ground up as the company scales
• Enjoy a culture that values curiosity, collaboration, and continuous improvement

• Job Type: Full‑time, Exempt, Remote
• Compensation:
  Competitive including paid time off, medical benefits, 401k and the potential for an annual performance bonus, and/or equity
• Culture:
  We foster a collaborative, engaging, mission‑driven culture that values innovation and prioritizes customer success.