Business Operations Manager - Digital Media & AdTech - Global Business Solutions

Business Operations Manager – Digital Media & AdTech – Global Business Solutions – New York

Posted 1 week ago – Be among the first 25 applicants.

The North America Global Business Solutions (NA GBS) team is a strategic and consultative partner to the largest advertisers and agencies in the world, helping them to develop Tik Tok solutions that build businesses and brands across our integrated suite of advertising products. The team plays a critical role in establishing and leading strategic partnerships to drive revenue, relationships and long-term growth.

We are looking for a talented Business Operations Manager to join our team in New York. This role will own strategic program planning, management and execution across a select portfolio of North America-based Key Accounts in partnership with Key Account Leads/Directors, cross‑functional partners and clients. The ideal candidate is a strategic operator who thrives at the intersection of sales and business operations, playing a critical role in enabling our sales teams and driving revenue growth by leading the development of scalable infrastructure and effective enablement initiatives.

This candidate is a builder at heart—deeply passionate about cross‑functional program management and skilled in strategic planning and complex program delivery that leads to measurable business outcomes. Success in this role requires the ability to navigate across time zones and cultures, while bringing a mindset grounded in client‑centricity, operational excellence, and results‑driven execution.

• Lead program planning, management, and delivery of global strategic projects and programs for Tik Tok's North America based clients, with a focus on ROI maximization and growth
• Create compelling GTM sales collateral and program materials to drive program awareness and engagement
• Own client program tracking, reporting, and budget management, ensuring effective program delivery, utilization and finances
• Partnering with our sales team, establish strong external relationships with our clients, acting as primary program operations and delivery contact for our strategic partnerships
• Serve as cross‑functional liaison providing operational guidance to internal partners spanning creative, content, measurement, research, product, and finance
• Lead process improvements and new initiatives to elevate Business Operations team effectiveness, including optimizations of systems and business tools
• Analyze data and insights to inform strategic program plans, defining key objectives/KPIs and identifying growth opportunities

• At least 3 years of experience in strategic program management in AdTech, digital advertising or programmatic media, with demonstrated success managing complex cross‑functional projects
• Must be willing to work in New York, NY.

• Proven excellence in project management with experience in cross‑functional team collaboration
• Prior experience working with Sales Teams in AdTech demonstrating a strong understanding of consultative selling processes and strategies for driving media investments
• Strategic thinking, business planning capabilities, and analytical skills
• Outstanding communication skills with a proven track record of influencing stakeholders and move teams to action
• Client‑centric mindset with ability to work effectively across time zones and multicultural environments while thriving in fast‑paced settings
• Results‑oriented approach with strong attention to detail and commitment to operational excellence
• Experience building content or enablement materials for regional or global sales organizations

Tik Tok is the leading destination for short‑form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and…