Sr. Client Success Manager -NJ​/NYC

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We are a rapidly growing organization in the Manhattan, NYC/Jersey City, NJ area. We are seeking to hire a Senior Client Success Manager to join our team of professionals. The ideal candidate will be responsible for but not limited to the following responsibilities:

Senior Client Success Manager will be a client-focused professional who is passionate about account growth, retention and providing a world class service experience.

Senior Client Success Manager (CSM) to lead and grow strategic relationships with our key clients in the consumer electronics sector. This role is pivotal in ensuring client satisfaction, driving retention, and delivering on business outcomes through effective cross-border ecommerce fulfillment solutions. You will act as a trusted advisor and advocate for clients, navigating complex logistics, customs, and supply chain needs within international ecommerce.

Job Responsibilities:

• Manage a portfolio of clients ensuring they consistently meet/exceed revenue and profit objectives.
• Develop and drive a growth-focused account strategy for your book of business in collaboration with sales, marketing, product and other internal collaborators.
• Run the business review process with clients and internal collaborators.
• Cultivate trusting client relationships at all levels that strengthen and broaden our reach and coverage, demonstrating company’s value and preventing churn.
• Proactively partner with relevant internal functional owners to ensure overall performance to client contract, SLAs, and business goals.
• Own client communications, while being recognized by the client as a business partner and key point of contact and subject matter expert across all aspects of the company’s solution.
• In partnership with client and internal functions, drive account improvement initiatives in the areas of growth, innovation, service, profitability, and cost optimization.
• Monitor and analyze client performance including forecasts, trends and KPIs, communicating the relevant impact to internal collaborators.

Job Requirements:

• 7+ years of relevant business or professional experience in e-commerce or e-commerce cross-border fulfillment.
• Bachelor’s Degree in Business, Supply Chain, Marketing, or a related field. MBA or equivalent experience a plus.
• Experience working with international fulfillment partners or 3PL providers.
• Knowledge of regulations and best practices for shipping consumer electronics globally.
• Takes a strategic approach to identifying growth opportunities with a 2–3-year outlook. Can lead planning workshops with Clients to develop the roadmap.
• Balances a longer-term strategic vision for the account while managing the daily operations of the business.
• Experience in developing a case for prioritization with internal collaborators.
• Demonstrated account management subject area, process development, issue resolution, data analysis and driving growth.
• Excellent relationship building and influencing skills, with internal and external collaborators. Acts as the client champion internally.
• In-depth knowledge of the B2C ecommerce industry within an on-line retailer or brand environment preferred. Cross border experience a plus.
• Knowledge of ecommerce user experience standard processes, data and analytics, and ecommerce operations.
• Strong ability to analyze business needs and demonstrate success in managing client contracts.
• Excellent written and oral communication skills.
• Strong ecommerce reporting and analysis skills to drive actionable insights and growth recommendations.
• Knowledge of and ability to learn online project management and issue tracking tools, reporting, and other workflow management systems.
• Demonstrated ability to thrive in a fast-paced environment and act with a sense of urgency in…