FCM - Travel Program Administrator - NYC, NY

Travel Program Administrator – NYC, NY

FCM takes a holistic approach to corporate travel and specializes in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, FCM has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York.

FCM Consulting provides corporate travel management support through its Outsourced Travel Resources (OTR) offering. This OTR Program Administrator will be the primary support for an FCM Consulting OTR client, working closely with the travel manager and/or Program Lead to execute tactical tasks and deliver value to the client.

• Traveler/EA Interface – handle day‑to‑day questions and comments from travelers and travel arrangers.
  • Build relationships with and participate in monthly/periodic meetings with EAs.
  • Maintain the “” inbox by answering common questions and redirecting queries as appropriate.
  • Maintain issue log tracking supplier, TMC, and program‑level complaints.
• Suppliers – engage FCM Consulting Sourcing team to expand and augment negotiated agreements to drive savings and enhance traveler service.
  • Support strategic sourcing activities (RFPs and Performance Management) for airlines, hotels, car rental and ground transport.
  • Collect and summarize performance reports from preferred suppliers (air, hotel, car rental, rideshare).
  • Schedule and attend preferred supplier QBRs.
• Duty of Care – understand the client’s Traveler Safety protocols.
  • Identify current safety and security agreements.
  • Direct traveler/EA queries to appropriate risk management resources.
• Communication/Engagement – contribute to the client’s internal communications via intranet, FCM Platform, OBT messaging.
• Success Metrics – track KPIs as identified by the travel manager.
  • Compile and produce regular KPI and traveler feedback reports for the travel manager.

• 3+ years corporate travel management or account management experience.
• Proven experience navigating large organizations and multi‑layered structures.
• Experience with TMC and/or T&E reporting.
• Intermediate knowledge of Microsoft Office applications, with superior Excel skills.
• Excellent written, oral, and interpersonal communication skills.
• Project management skills to operate as an effective team player.
• Analytical approach with the ability to manage multiple, simultaneous deadlines while maintaining an eye for detail.
• Self‑starter; ability to excel in a dynamic and fast‑paced environment.
• Maintains a high level of confidentiality at all times and communicates professionally with all levels of the organization.
• Fluent in English; other languages a plus.

• Fun and supportive culture with regular recognition events.
• Use of expertise and quick‑thinking to solve problems.
• Love for travel and a passion for exploring new destinations.
• Personal connections and diverse, equitable workplace initiatives.
• Career development opportunities and strong professional support.
• Corporate Social Responsibility program with volunteering and environmental initiatives.

• Paid Time Off – up to 15 vacation days (pro-rated on hire and increasing to 20 after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
• Travel perks and discounts.
• Health & Wellness Programs and Employee Financial Wellness Services.
• Health benefits – medical, dental, vision, gender‑affirming care, and fertility care.
• Insurance – hospital indemnity, AD&D, critical illness, long‑term and short‑term disability.
• Flexible Spending Accounts and Employee Assistance Program.
• 401(k) program with partial match.
• Tuition Reimbursement Program.
• Employee Share Plan with partial company match (subject to terms and conditions).
• Global career opportunities within the FCTG network.

New York, NY

Annual salary range: $70,000 – $80,000 (based on experience, geography, and job requirements).

We are an affirmative action and equal opportunity employer committed to providing a barrier‑free path throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible.

Our industry awards include:
Travel Weekly Magellan Awards – Silver Winner for Accessibility and Inclusivity (2023); GBTA WINiT – DEI Leadership Pinnacle Award (2023); CHHR 5‑Star DE&I Employer (2023, 2024);
Global Inclusion Index Member (2023, 2024); and Newsweek’s America’s Greatest Workplaces for Diversity (2024).