Business Operations Specialist

Overview

We’re a leading, quickly growing (#153 on the Inc. 5000 list) AI text analysis platform dedicated to empowering businesses and educational institutions as they navigate the ever-evolving landscape of genAI by ensuring AI governance and responsible AI adoption, safeguarding IP, and maintaining academic integrity with comprehensive AI and plagiarism detection.

• Collaborate with Sales, Marketing, Customer Success, and Product teams to assess, recommend, and implement best practices within Salesforce CRM.
• Maintain CRM data integrity through efficient management of data imports, validation rules, audits and deduplication processes.
• Assist Sales, Marketing, Customer Success, and Finance teams in updating sales documentation, aligning collateral materials, and managing deal payments and record-keeping.
• Support the sales team in the creation, response, and submission of RFQs, RFIs and RFPs.
• Conduct Salesforce data maintenance, analyze performance metrics, and assist in Salesforce reporting/dashboard management.
• Support CRM administration, fields creation, automations and integrations.
• Assure quality of sales related proposals, presentations and documentation and update as necessary.

• Bachelor's degree or equivalent experience.
• 3-5 years of experience in operations, sales and/or marketing roles with a strong understanding of CRM administration and processes.
• Deep expertise in Salesforce CRM, with the ability to troubleshoot, optimize processes, and maximize its potential for strategic growth.
• Strong organizational, analytical, verbal, and written communication skills.

Location:

New York (hybrid). We meet in the office (located in Flatiron) 3 days a week.

Please note that we do not sponsor visas for this position. You must have legal authorization to work in the United States.