Manager, Product Manager - Extended Servicing

Location: New York

** As a Manager, Product Management for
** Extended Servicing**, you will:
*** Transform Messaging & Intake:
Focus on how we communicate with customers and receive critical documentation, ensuring our messaging and document intake processes are accurate, transparent, and effortlessly integrated into the case lifecycle.
* Bridge the Enterprise:
Act as a key partner to Card, Enterprise, and other Bank teams to extend services from their platforms into our Bank Core Case environment, ensuring we minimize "arbitrary uniqueness" across the customer experience.
* Scale Through Reusability:
Identify and build reusable tasks and services that support multiple areas of the Bank, finding opportunities to automate existing services and drive significant operational efficiency.
* Lead with Data:
Use quantitative data to refine investment decisions and prioritize builds that are scalable to other use cases across the ecosystem.
* Ideate on the Future of Service:
Identify new opportunities for innovation that and supports a servicing world that encompasses Gen AI
* Human-Centered Mindset:
You are passionate about the associate experience and believe that empowering our frontline with better tools is key to protecting our customers.
* Collaborative Spirit:
You are a "wrangler" who can get back-end engineers and cross-functional stakeholders to align on the right customer-backed solutions.
* Bias for Action:
You have a "jack-of-all-trades" mentality, ready to lead discovery, ideation, and implementation in a fast-paced environment.
* Strategic Problem Solving:
You can work at a "tiny crack" until you’ve broken open the whole nut, solving diverse customer problems while delivering business outcomes.
* Bachelor’s Degree or military experience.
* At least 3 years of experience working with cross-functional teams to deliver consumer or platform experiences.
* At least 3 years of experience working on the core product platforms that power digital experiences.
* At least 3 years of digital industry experience.
* MBA or Master’s degree.
* At least 2 years of experience as a Product Owner in an Agile development process.
* Experience with machine learning or AI-driven automation.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
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