Client Services Account Manager, Arts & Attractions

Overview

Client Services Account Manager, Arts & Attractions – AKA NYC is a New York City based, award-winning, fully integrated advertising agency with expertise across the arts & entertainment, leisure, travel, retail, and tourism sectors. We are content-forward and data-fueled with a proven record of delivering cross-platform campaigns that get results. We partner with iconic names in entertainment, culture, and live experiences.

Our client roster includes Broadway’s biggest shows, The Metropolitan Museum of Art, The New York Botanical Garden, and the Harlem Globetrotters. From the magic of live theatre to the energy of stadiums and the wonder of cultural landmarks, we craft campaigns that connect audiences with real experiences – providing real stories, real emotions and real connections.

We are looking for an Account Manager to join our Client Services team. This individual will liaise with all departments to provide strategy and planning across multiple arts and attractions accounts. Reporting to the Senior Vice President, Arts & Culture, the Account Manager is a full-time, exempt position that is based in New York City.

• Support Account and Group Directors in delivering excellent client service, ensuring that all client requests are handled in a timely manner, aiming for same-day response.
• Manage all project timelines to ensure prompt delivery of campaigns through completion with multiple teams and workflows.
• Establish and maintain excellent relationships with clients and external stakeholders to ensure excellent perception of AKA and our work within the industry.
• Translate briefs into action to disseminate internal teams, monitor progress throughout the agency, and ensure timely delivery.
• Partner with Creative Studio to promote efficient and streamlined collaborative work across departments.
• Assist in running effective client meetings with a prepared agenda, ensuring that clear goals and action items are agreed, and outstanding items have appropriate follow-up.
• Ensure weekly billing takes place on your accounts and support Account Directors or Lead in managing budgets.
• Anticipate peak periods and potential workflow issues, managing up to Account Directors or leadership team with recommendations and solutions to manage your workload.

• 3-5 years of experience as a client account executive or related role (ideally servicing the arts, culture, destination, and entertainment industry).
• Ability to manage client relationships and expectations.
• Can anticipate and deliver against client needs.
• An entrepreneurial spirit; proven record for being a self-starter, proactive, and the ability to work autonomously.
• A natural problem-solver.
• Someone who can lead and drive projects forward on behalf of our clients.
• Understands and delivers against financial goals.
• Knowledge of local NYC and global ticketed events and attractions.
• Proficiency in Microsoft Office, particularly MS PowerPoint and Excel, and Adobe.
• Knowledge of Asana is a plus.
• Excellent verbal and written communication skills.

The salary range for this position in New York, NY is $66,300 to $84,999 per year
.

The base pay actually offered will take into account internal equity and may vary depending on the candidate’s geographic region, job-related knowledge, skills, and years of experience. A discretionary bonus may be provided as part of the total compensation package.

AKA also offers a comprehensive benefits package designed to support your well-being, growth, and balance, including:

• Comprehensive healthcare & dental – 100% employer-paid for employees
• Generous PTO policy
  , plus ½-day Summer Fridays to make the most of sunny days
• Hybrid work model – a balance of in-office collaboration (minimum three days per week) and flexibility
• Continuous growth & learning – annual Training & Development fund to sharpen your skills
• Financial wellness perks – student loan repayment or tuition assistance based on tenure
• Paid parental leave – up to 12 weeks to support growing families
• Sabbatical opportunities – recharge and return inspired with paid time off for long-term employees
• A pet-friendly office – because great ideas come with…