Executive Claims Assistant

Career Opportunities with Generali Global Assistance

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Embark on a Journey That Makes a Difference.

At Generali Global Assistance (GGA), every day is an opportunity to help people explore the world with confidence. We’re not just in the business of protection—we’re in the business of adventure and peace of mind. Whether it’s a backpacker trekking through the Andes, a family cruising the Mediterranean, or a solo traveler chasing the Northern Lights, we’re there to ensure their journey is safe and supported.

From assisting with emergency medical claims to guiding customers through trip disruptions or , your work helps turn travel challenges into stories of resilience.

Set Sail on a Career Path to Success.

Our teams value curiosity and collaboration while priding ourselves on fostering a welcoming and inclusive atmosphere for our employees. Elevate your journey through our internal programs, including:

• Diversity, Equity, and Inclusion (DEI) Committee
• Career pathing and Individual Development Plans
• Internal training and intern opportunities
• Women in Business Mentorship Program
• Employee awards and recognition
• Education and professional development assistance program

Passport to Perks Includes:

• Generous Employer contribution for health, dental, and vision insurance
• Paid Maternity and Paternity Leave
• Scholarship Program for Employee Dependents
• Company match on 401k
• Employee Assistance Program (EAP)
• Company paid short-term and long-term disability insurance
• Voluntary Pet Insurance
• Voluntary Legal Benefit
• Discounts on travel insurance
• Time off policies including vacation days, sick days, personal days, holidays and volunteer days (VTO)

Your Role on the Expedition:

Assists in the clerical support functions for the Liability Claims Department. Reports directly to the VP, Claims.

Chart Your Course:

• Run loss reports for Generali US Branch insureds.
• Set up new claims in the system, including entering all data and establishing reserves.
• Files claims documents and correspondence.
• Close claim files and i ssue claim payments.
• Process recoveries.
• Complete OFAC checks, including wires and manual checks, and maintain the processing log.
• Provide OFAC confirmations or flagged results to Compliance.
• Set up new claims when new losses are submitted.
• Obtain copies of checks and upload them to GUSB claim files.
• Distribute incoming mail.
• Maintain filing systems.
• Retrieve files and coordinate transfer to storage.
• Process wire requests for Metropolitan Reporting.
• Prepare monthly reporting for clients.
• Draft and distribute minutes from monthly meetings.
• Conduct monthly reviews of KPIs.
• Handles special out going UPS/ Register and Certified mail.
• Sorts outgoing letters and attachments and send via mail or fax.

Your Ticket to Success:

Required Qualifications:

• High School Diploma or Equivalent (GED) required.
• Communicates clearly and persuasively in both positive and challenging situations; actively listens and seeks clarification when needed.
• Proficient in PowerPoint.
• Responds effectively to questions.
• Balances individual responsibilities with team objectives.
• Shows objectivity and openness to different perspectives.
• Reads and interprets written information effectively.
• Treats others with respect, honors commitments, and builds trust.
• Demonstrates integrity and upholds organizational values.

Preferred Qualifications:

Position Coordinates:

This is an onsite role based out of our New York City office in the Lower Manhattan - Financial Distrct.

Pay Range: 26-31.00/hr

Time for Take-off:

While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8:00am-5:00pm). Occasional overtime may be required according to business need.

One team. Every destination.

Generali Global Assistance is proudly part of the Europ Assistance Group and our products utilize a number of corporate and product brands. The brands for our North American team include…