SLED Customer Success Manager

Description

We are , a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.

With over 2,500 employees across the globe, we grow by prioritizing transparency and knowledge sharing. We care about the impact you make, not the hours you clock, so we encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration.

The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfil their goals. By being experts of the  platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys collaboration, taking on new challenges, and “failing forward” together in this dynamic environment.

Please note this is a hybrid role in our Denver office.

• Build strong relationships with our clients to understand their needs and ensure their success with
• Serve as the main point of contact and liaison between clients and the rest of the  team
• Empower customers to connect their goals and challenges with the solution in
• Take ownership of new accounts and manage their onboarding
• Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale
• Lead online webinars, consultations, and one‑on‑one demos to educate customers on the features of our product
• Stay in touch with clients to ensure that they’re realizing the full potential of
• Build, own, and execute client success and engagement plans
• Navigate client organisations to uncover additional product applications & opportunities for partnership
• Spearhead internal cross‑functional improvement projects
• Represent voice of the customer and influence product development roadmap
• Partner with Consulting and Product teams on upsell, cross‑sell, and expansion opportunities

• 2 + years of experience in working with customers in state and local government or education (SLED)
• Strong understanding of public sector use cases, business objectives, vendor partnerships, and government contracting requirements
• 4+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy
• Ability to take initiative and adapt
• Prior experience in strategy consulting – advantage
• Strong customer‑facing and presentation skills with the ability to establish credibility with executives
• Some travel included for customer visitation
• BA or BS degree

Visa sponsorship for this role is currently not available.

is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

We’re on a mission to make people work simpler, more productive and enjoyable! Join  and help us make it happen!