Logistics Coordinator

MONSE embodies the spirit of strong, confident individuals who embrace bold self-expression and a touch of surprise. Founded by Laura Kim and Fernando Garcia, the brand is celebrated for its distinctive blend of structured, meticulously tailored, and effortlessly stylish pieces. With vibrant color palettes and subtle, luxurious finishes, MONSE transforms high-end fabrics into statements of individuality and grace.

This is a full-time, on-site Logistics Coordinator role based in New York, NY, responsible for overseeing end-to-end logistics operations across warehouse management, wholesale fulfillment, and e-commerce order execution. The role serves as a key liaison between the warehouse, Production, Sales, Accounts Receivable, and E-Commerce teams, managing inbound and outbound shipments, maintaining inventory accuracy across systems, executing domestic and international wholesale logistics, and supporting daily e-commerce fulfillment while ensuring shipping documentation, EDI compliance, and a reliable post-purchase experience for customers and partners.

• Serve as the primary operational point of contact for the warehouse, owning inbound, outbound, and inventory accuracy across all channels.
• Allocate inventory, prepare pick tickets, manage UPC updates, oversee cargo logs, and maintain accurate inventory.
• Conduct inventory counts, reconcile discrepancies, and proactively flag risks impacting fulfillment, wholesale delivery, customer experience, or revenue.

• Own shipping execution from release through final delivery, ensuring accuracy, compliance, and on-time performance.
• Prepare and manage all shipping and customs documentation, including packing lists, commercial invoices, ASNs, EDI transmissions, and compliance paperwork.
• Ensure adherence to retailer routing guides and partner requirements to prevent chargebacks and delivery issues.
• Track shipments end-to-end, provide proactive updates, and flag shortages, damages, or delivery issues to Production, Sales, and Customer Service.

• Manage end-to-end logistics execution for all wholesale orders, domestic and international.
• Allocate inventory in alignment with Sales and Production and coordinate shipment execution with the warehouse.
• Communicate directly with wholesale partners regarding shipping timelines, delivery status, and compliance requirements.
• Support Sales and Accounts Receivable by confirming pre-payment, release approvals, and resolving shipping-related issues.

• Support daily e-commerce fulfillment across Shopify, Farfetch, and Amazon, ensuring accurate order processing and timely shipment.
• Monitor fulfillment SLAs, track deliveries, and proactively flag delays, discrepancies, or operational risks.
• Coordinate returns and exchanges with the warehouse, ensuring returned inventory is accurately received, inspected, and updated in systems.
• Support customer service inquiries related to shipping, delivery, returns, and exchanges, and track return reasons to identify recurring operational or product-related issues for escalation.

• Salary Range: $60,000 – $65,000 annually (commensurate with experience)
• Benefits:
  Health insurance, 401(k) plan, paid time off, employee discount, and opportunities for professional growth