Senior Product Associate, Chase Rewards

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Chase Rewards, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross‑functional teams and play a crucial role in shaping the future of our products and ongoing success.

• Grow into a subject matter expert on Rewards and Loyalty user experience as well as the Rewards core product areas
• Focus on longer‑term strategic initiatives to ensure we are optimizing the product roadmap for long‑term success
• Develop materials for Business Reviews with executive leadership and other forums by crafting a comprehensive story of the Rewards strategy
• Partner with key stakeholders and cross‑functional teams to achieve the best business value possible. Use collaborative storytelling to communicate and drive cross‑functional alignment for your work.
• Collaborate with a team of cross‑functional partners to ensure a strong risk and controls environment (e.g., Risk, Controls, Legal, Compliance)
• Develop and manage integrated plans, working effectively at all levels and providing progress communications to stakeholders on a regular basis
• Communicate with executive level leadership product needs, progress and business challenges.

• 3+ years of product management, program management, product strategy or relevant experience. Proven track record of delivery in fast paced environments.
• Proactive, strategic, and results driven with the ability to prioritize and help manage multiple complex initiatives and deliverables at the same time
• Ability to synthesize large amounts of information in order to inform and make decisions quickly, take risks, course‑correct, and constantly iterate on your approach
• Ability to make recommendations and progress in the face of ambiguous and at times overlapping priorities.
• Ability to communicate openly, be transparent, be open and receptive to diverse ideas from different stakeholders, with the ability to influence and motivate.
• Excellent written and verbal communication skills: able to present facts and ideas in a clear, concise and convincing manner to cross‑functional partners up and down the chain with the ability to influence and motivate.
• Flexibility to influence and partner across a large, highly matrixed organization and drive change through promoting a culture of collaboration across organizational boundaries.
• Commitment and self‑motivation suitable to a start‑up team
• Experience with Microsoft suite (PowerPoint, Excel, SharePoint) JIRA, Confluence Tools.
• Bachelor's degree required

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are…