Senior Business Operations Manager

Vouch is the insurance broker that powers ambition.

We’re a tech-enabled insurance advisory and brokerage purpose-built for growing companies in technology, life sciences, and professional services. Our clients are ambitious leaders building complex businesses, and we help them manage risk with tailored advice, smart coverage, and responsive service.

Backed by over $200M from world‑class investors, Vouch combines deep industry expertise with AI‑powered tools to deliver a better insurance experience. Our digital workflows reduce friction, speed up decisions, and give our clients the confidence to move faster.

Why should you join our team and Vouch?

Not only is this an exciting and growing team where you can drive a real impact on our operational scalability, but Vouch is also the preferred insurance provider to customers of Y Combinator, Brex, Carta, and WeWork. We’re a quickly growing startup that believes in transparency and acknowledgment with our team members and cultivating a values‑driven company. Our values are "Be Client Obsessed", "Own it together", "Act with integrity and empathy", "Stay Curious and Grow", and "Empower People."

What does a work environment look like at Vouch?

Vouch has employees located across the U.S., with offices in San Francisco, Chicago, and New York City. This role can be based anywhere in the U.S. as long as you can work our Vouch core collaboration hours (8:30 am‒2:30 pm Pacific Time) when most internal meetings are held.

Why This Role Matters

Vouch is entering a phase where the hardest problems are no longer about effort, but about choosing the right bets and executing them well .

The Senior Business Operations Manager will serve as a trusted business partner to senior leaders
, helping identify, frame, and solve the company’s most important operational and growth challenges.

Reporting to the CRO and working closely with leaders across Brokerage, Sales, Placements, Finance, Product, and Operations, this role sits at the intersection of strategy and execution . You will help leaders turn ambiguity into clarity, insights into decisions, and decisions into measurable outcomes. You will be responsible for driving execution across the entire portfolio of business initiatives, as well as personally managing a few initiatives that are cross‑functionally complex.

This is a modern Biz Ops role
: equal parts thought partner, analyst, and execution owner.

• Partner with senior business leaders to identify, frame, and prioritize high‐impact opportunities and operational problems
• Structure ambiguous questions into clear problem statements, hypotheses, and analytical plans
• Prepare clear, compelling materials for leadership discussion and recommendation forums, grounded in data and operational reality

• Support scenario modeling and operational planning in close partnership with Finance
• Pressure‐test assumptions and surface tradeoffs to support high‐quality decision making
• Perform ad‐hoc analysis to validate projects and assumptions
• Help business leaders translate insights into clear decisions
  , including recommended paths forward
• Act as a neutral, trusted advisor who can synthesize perspectives across Brokerage, Sales, Placement, Ops, and Product
• Support planning, prioritization, and investment discussions with rigorous execution insight through an analytical lens

• Lead high‐priority initiatives from concept through execution, either as:
• A cross‐functional project lead coordinating teams without formal authority
• Drive initiatives across:
• New product and segment expansion
• Cross‐functional process changes

• Coordinate work across multiple teams and roadmaps to reduce coordination overhead
• Establish clear goals, milestones, owners, and success metrics for initiatives
• Track progress, surface risks and dependencies, and course‐correct as needed
• Define KPIs to measure the impact of decisions and initiatives
• Partner with Finance to connect outcomes to forecasts, models, and productivity assumptions
• Capture learnings and feed them back into future planning and…