Client Services Account Coordinator

Overview

AKA NYC is a New York City based, award-winning, fully integrated advertising agency with unparalleled expertise across the arts & entertainment, leisure, travel, retail, and tourism sectors. We are content-forward and data-fueled with a proven record of delivering cross-platform campaigns that get results. We partner with iconic names in entertainment, culture, and live experiences, including Broadway’s biggest shows, The Metropolitan Museum of Art, The New York Botanical Garden, and the Harlem Globetrotters.

We craft campaigns that connect audiences with real experiences – providing real stories, real emotions and real connections.

AKA NYC is seeking an Account Coordinator to provide support across our Client Services team. The Account Coordinator will foster excellent client relationships across a portfolio of accounts and undertake administrative duties to support the management and delivery of campaigns and reporting. The Account Coordinator is a full-time, non-exempt position that is based in New York City.

• Support the Client Services department with all aspects of campaigns and account management
  • Collaborate across departments to ensure accurate and timely delivery
  • Brief in and manage artwork creation and delivery via our project management system, Asana
  • Support the Account Manager and Director with follow ups and action items
• Assist with administrative tasks such as scheduling meetings; preparing agendas, decks and other materials; and taking meeting notes
• Help with the daily workflow within the Client Services team—help projects move forward, review work for accuracy, conduct research, and get client approval
• Establish and maintain excellent relationships with clients
• Performs other duties as assigned

• 1-2 years experience working in an administrative role or similar, ideally within the marketing or entertainment industries
• Excellent verbal and written communication skills with ability to present information clearly
• Excellent proofreading skills
• Ability to anticipate and deliver client needs in a timely manner
• Ability to build and foster strong relationships with clients and a commitment to providing them with the highest level of service
• Proficiency with Microsoft Office suite including Excel, Word, PowerPoint, Outlook, and Teams
• Understanding of AKA’s servings and offerings
• Demonstrated ability to work autonomously and as part of a team
• Self-starter who can take initiative, problem-solve, and thrive in a fast-paced environment
• Genuine interest in advertising and passion for the theatrical, arts, institutions, travel, and tourism categories

The salary range for this position in New York, NY is $45,000 to $52,000 per year. The base pay actually offered will take into account internal equity and may vary depending on the candidate’s geographic region, job-related knowledge, skills, and years of experience. A discretionary bonus may be provided as part of the total compensation package.

• Comprehensive healthcare & dental – 100% employer-paid for employees
• Generous PTO policy, plus ½-day Summer Fridays to make the most of sunny days
• Hybrid work model – a balance of in-office collaboration (minimum three days per week) and flexibility
• Continuous growth & learning – annual Training & Development fund to sharpen your skills
• Financial wellness perks – student loan repayment or tuition assistance based on tenure
• Paid parental leave – up to 12 weeks to support growing families
• Sabbatical opportunities – recharge and return inspired with paid time off for long-term employees
• A pet-friendly office – because great ideas come with great company

A Note on Diversity and Inclusion

At AKA, we believe our team is at its best when we reflect the diversity of our community. We strive to hire and cultivate the best talent so when recruiting we work to actively reach and engage a wide community of people. We’re passionate about creating an inclusive workplace that promotes and values diversity. We believe a diverse team makes us smarter, more creative, and helps us better understand the needs of the audiences we target with our campaigns.

AKA is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.

Sound like a good fit? We’d love to hear from you! Please apply through our website. No phone calls or walk-ins, please.

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