Chase Travel Product Director - Executive Director

Overview

The Connected Commerce line of business within Chase connects our engaged base of 71 million digitally active customers with services like travel, dining and shopping. Connected Commerce delivers a compelling end-to-end experience for Chase customers through the activities they do every day, such as making a dinner reservation or booking a trip. Innovative payment and lending options, including digital wallets and point-of-sale lending capabilities, take friction out of the experience and provide flexibility in how customers pay and borrow.

Chase Travel Group is a standalone business within Connected Commerce and comprises Chase Travel (the leisure travel redemption portal for Chase card members), Corporate Solutions, and Premium Leisure travel delivered via two brands: FROSCH and VWT. Dedicated luxury travel advisors at both FROSCH and VWT work with clients to design and deliver curated, once-in-a-lifetime trips.

As an Executive Director within Chase Travel Group’s product organization, you will drive critical initiatives to enhance our Premium Leisure advisor ecosystem, including the implementation of a best in class CRM platform. You will work across senior stakeholders – both within Chase Travel Group (including FROSCH and VWT) as well as Card and Connected Commerce – to scope and prioritize timing and sequencing of these critical initiatives.

• Own integrated platform strategy for the Business Services travel product, including Payments, Orders, Settlements, Risk and Fraud
• Work closely across the quad (Technology, D&A, and Design) to understand business requirements, prioritize deliverables, and drive business outcomes.
• Manage programs with top‑down oversight throughout the entire execution process to ensure success.
• Lead through influence and inspiration across multiple organizations to ensure understanding of the objective and desired outcomes.
• Manage and appropriately elevate delivery impediments, risks, issues, and changes associated with the product development initiatives.
• Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.
• Drive critical initiatives across Business Services forward, including devising a holistic strategy to unify platforms and capabilities across Chase Travel Group.
• Work across senior stakeholders – both within Chase Travel and across Card and Commerce – to scope and prioritize timing and sequencing of these critical initiatives.
• Act as a culture carrier across all program stakeholders.

• 5+ years’ experience in product management including agile product delivery
• 7+ years of experience in servicing, operations, or mid/back office functions
• Excellent data‑driven and structured problem‑solving skills.
• Expert ability to communicate strategy and execution through verbal and presentation skills.
• Ability to focus and pay attention to details at all times.
• Ability to work in a team as well as an individual with little or no supervision.
• Self‑motivated individual that possesses excellent time management and organizational skills.
• Strong sense of personal responsibility and accountability for delivering high‑quality work.

• Experience in servicing, operations, and mid/back office
• CRM Implementation (e.g., Sales Force)
• Understanding of the travel industry (GDS and NDC)

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our…