Account Manager

TRIMCO GROUP ACQUIRES NEXGEN PACKAGING. READ PRESS RELEASE HERE

The Account Manager is responsible for driving account growth, strengthening client partnerships, and delivering best-in-class service across global stakeholders. This role requires a high level of commercial awareness, proactive communication, and the ability to translate customer objectives into actionable plans. The ideal candidate brings a “no job is too small” attitude, thrives in a fast-paced environment, and consistently delivers with organization, composure, and accountability.

• Serve as the primary contact for strategic accounts, building trusted, value-driven relationships.
• Identify and develop growth opportunities through proactive product and solution recommendations.
• Lead quarterly business reviews, performance recaps, and strategic planning sessions alongside sales leads.
• Collaborate with Sales Leads on annual forecasting, revenue tracking, and account performance reporting with accuracy and urgency.
• Maintain strong follow-up discipline to ensure all customer actions, deliverables, and decisions move forward on schedule.

• Work closely with product development, sourcing, production, and global teams to ensure seamless execution.
• Translate customer requests into structured internal direction, including specifications, timelines, and cost expectations.
• Act as the coordination hub across teams, ensuring clarity, accountability, and timely communication.
• Operational Excellence & Communication
  • Respond quickly and professionally to customer requests, providing clear, concise updates.
  • Anticipate challenges and elevate with solutions in a calm, organized manner.
  • Maintain detailed records, meeting notes, and action trackers — ensuring nothing falls through the cracks.

• 5+ years account management, client services, or experience in packaging, trims, apparel supply chain, or related industries.
• Extremely organized with exceptional follow-up and tracking discipline- nothing gets missed.
• Strong project management skills with a proven record of meeting deadlines and delivering measurable results.
• Self-starter with a “no job is too small” mindset, willing to roll up sleeves to support the business at any level.
• Detail-oriented and process-driven, with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills, with the ability to present confidently to both internal and customer executive teams.
• Comfortable working across time zones and cultures, with professionalism and a strong sense of urgency.
• Experienced in preparing and presenting business reviews, sales reports, and strategic updates to customers.

• The customer trusts you as a strategic partner, not just a contact.
• You operate with clarity, urgency, and structure and your accounts run smoothly as a result.
• Deadlines are met, communication is proactive, and opportunities are consistently uncovered and converted.
• Internal teams view you as a reliable, organized hub who drives alignment and momentum.