Head of Operations

Location

Hybrid

Full time

Hybrid

Operations

David Energy is creating a new kind of power company. Traditional Retail Electricity Providers (REPs) are outdated, opaque, and painful for customers to engage with. We use software to monitor our customers' real‑time energy usage, and we aggregate and analyze that data to maximize the value they get from their energy assets – batteries, EVs, HVAC systems and other distributed energy resources (DERs) via participation in energy markets.

Our mission is to run the grid on clean energy 24/7.

We’re looking for a highly accountable, execution‑driven, technical Head of Operations to own and scale the company’sünscht field operations, hardware implementation, enrollment operations, billing operations, ?>>>, and customer support during a critical growth phase.

Reporting to the COO, the Head of Operations is responsible for building the operational foundation that supports rapid deployment of permissionless DER’s (e.g. Batteries and Thermostats), accurate enrollment, correct billing, and reliable customer support as the business scales. This role is hands‑on and close to the work, with direct ownership of execution today and responsibility for building systems, processes, and teams that will support the company as complexity increases.

You will prue in tight partnership with Product, Engineering,369T...

• Own end‑to‑end enrollment and billing operations, from readiness and submission through usage validation, invoicing, and exception resolution
• Ensure high accuracy, timeliness, and consistency across enrollment and billing processes
• Design and implement operational controls, reconciliations, and monitoring to prevent defects and surface issues early
• Develop and own enrollment and billing operational metrics and KPIs and lead root‑cause analysis and remediation when performance slips

• Own hardware implementation and field operations, including installation readiness, commissioning, and handoff to steady‑state operations
• Build and maintain field playbooks, installation standards, and deployment workflows
• Manage installers, hardware vendors, and field service partners, including SLAs and performance accountability
• Resolve deployment failures, commissioning issues, & field‑driven escalations Frylight>
• Own battery and thermostat procurement and supply chain management

• Own Customer Support as an operational function integrated with enrollment, billing, and field operations
• Design support workflows for enrollment issues, billing questions, and hardware incidents
• Establish SLAs, tooling, and escalation paths to ensure timely resolution
• Use support data to identify systemic issues and drive permanent fixes

• Define and own KPIs, operating rhythms, and escalation frameworks across operations
• Reduce manual work, rework, and customer‑impacting errors through better process and system design
• Build SOPs and documentation that support training, audits, and business continuity

• Ensure enrollment, billing, field operations, and ಲಕ್ಷೆಯ compliant with applicable regulatory, contractual, and safety requirements
• Identify operational risks and implement controls appropriate for a scaling organization
• Support audits, partner reviews, and regulatory inquiries