Senior Product Manager - Small Businesses

Overview

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, Whats App, and AI together into one seamless workspace. Aircall is headquartered in Paris, with a strong North American presence anchored in Seattle, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City.

We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

We are hiring a Senior Product Manager - Growth for Small Businesses
.

Empowering small businesses to scale starts with a seamless start. Delivering a best-in-class cloud-based voice solution means owning the experience where it begins:
effortless onboarding, rapid time-to-value, and intuitive expansion
.

A large part of Aircall’s product value comes from the simplicity and scalability of our platform
, and the intelligence we provide to help small businesses grow, manage their teams, and improve customer engagement. Empowering growth means building systems that proactively guide users through setup, surface high-value features, and minimize the friction of scaling a team for our users and support teams.

We are looking for a Senior Product Manager to own Growth for Small Businesses
, leading Aircall’s strategy for user acquisition, onboarding optimization, and self-serve expansion.

This person will work with Engineering, Data, CX, Sales, and Product Marketing to define Aircall’s long-term vision for small business growth and deliver impactful product improvements that scale globally.

Your mission @ Aircall

• Own the “Growth for Small Businesses” product scope
  , driving the long-term vision and strategy to ensure world-class onboarding and product-led growth across all regions.
• Lead a squad of engineers working on onboarding flows, self-serve billing, and in-app adoption systems to deliver measurable improvements in user conversion.
• Leverage product analytics, conversion funnels, and user behavior data to identify growth opportunities and drive decisions that directly improve activation rates, churn, and seat expansion.
• Own every part of the product that impacts the small business lifecycle
  , including: first-run experience, trial-to-paid conversion, self-serve plan upgrades, and automated feature discovery.
• Partner with Sales, Marketing, and CX leadership to align on long-term acquisition initiatives and ensure Aircall delivers consistently exceptional value from day one.
• Drive product-led improvements to reduce time-to-value
  , enabling users to self-configure their workspace and proactively discover growth tools through clear insights and automated guidance.

Your profile

• We value people who are bold, ambitious, collaborative, and customer-centric. Even better, the ones who know how to work hard and have fun at the same time. We’re a tribe of highly driven people, with a great sense of human connection and a clear focus.
• 5+ years of Product Management experience
  , with a strong track record of using analytics to drive significant product growth outcomes.
• Deep experience working on B2B SaaS products
  , ideally on growth, onboarding, or self-serve monetization domains.
• You have successfully led the delivery of multiple complex, cross-functional product initiatives
  , and monitored their impact on user acquisition, retention, or expansion.
• You’re empathetic and know how to align engineering, CX, data, and leadership around a clear, compelling growth roadmap.
• You think clearly, communicate with precision
  , and know how to break down…