Customer Success Manager

YOOBIC is the leading AI powered frontline employee experience platform. While most tech companies build for desk‑based teams, we build the operating system for the deskless workforce. About 80% of global employees who power retail and hospitality depend on us.

Our mobile‑first platform helps frontline teams communicate, learn, and execute better every day. By combining operational data, predictive analytics, and AI, we help the world’s biggest brands turn frontline execution into a competitive advantage.

Trusted by 300+ global brands including Boots, Lidl, Vans, Lacoste, and Peloton, YOOBIC is scaling fast. Backed by a $50 million Series C and investors such as Highland Europe, Felix Capital, and Insight Partners, we are building the future of frontline work.

This is a high‑impact role at the center of customer value.

Please note:

This role is part of our ongoing hiring for our Customer Success team. We review applications regularly to build a strong pipeline of future talent.

As a Customer Success Manager at YOOBIC, you own the long‑term success of some of our most strategic clients. You are accountable for adoption, value realization, and retention. You act as a trusted advisor to senior stakeholders and a strong internal voice for the customer.

• Strategic Ownership. You do not just manage relationships. You shape strategy, influence outcomes, and drive long‑term success for complex enterprise clients.

• Executive Exposure. You partner with senior client stakeholders and lead high‑stakes QBRs focused on value, ROI, and operational impact.

• Business Impact. Your work directly affects customer retention, expansion, and YOOBIC’s growth across key accounts.

• Own Strategic Client Relationships. Manage and grow relationships with senior stakeholders across YOOBIC’s largest and most complex clients.

• Drive Adoption and Value. Ensure customers fully adopt the platform and realise measurable business outcomes.

• Lead Executive Reviews. Run Quarterly Business Reviews and Operational Reviews that align YOOBIC to client objectives and long‑term strategy.

• Act as a Trusted Advisor. Guide clients on best practice, operating models, and change management to maximise value.

• Spot Risk and Opportunity Early. Identify potential challenges, unblock issues, and surface opportunities to improve performance and efficiency.

• Use Data to Influence Decisions. Leverage YOOBIC data, KPIs, and client metrics to support decision making and prove impact.

• Partner Cross‑Functionally. Work closely with Sales, Account Management, Product, and Support to deliver a joined‑up customer experience.

• Influence Product Direction. Partner with Product teams to feed market insight and client needs into the product roadmap.

• Raise the Bar on Customer Success. Share best practices globally and help evolve how we operate as a Customer Success organisation.

• The Strategic CSM. You have strong experience in Customer Success, Client Relationship Management, or Consulting within B2B SaaS, ideally with enterprise or strategic clients.

• Or the Retail Expert. You bring deep experience from retail operations, VM, or frontline communications and know how stores really work.

• The Relationship Builder. You are confident, client‑facing, and comfortable managing senior stakeholders.

• The Data‑Led Thinker. You use data, KPIs, and insights to guide conversations and influence outcomes.

• The Owner. You take initiative, move fast, and feel accountable for results.

• The Problem Solver. You thrive in complexity, adapt quickly, and find solutions in ambiguous situations.

• The Operator. You prioritise well, manage competing demands, and stay organised.

• Based in NY

• Previous experience with YOOBIC or similar frontline platforms.

• Experience working in international, multi‑market environments.

• A strong outcomes mindset. You focus on objectives, impact, and speed to value.