SLED Customer Success Manager

Employer Industry: Software Development

• Opportunity for career advancement and growth within the organization
• Hybrid work environment with flexibility in scheduling
• Supportive and collaborative work culture that values transparency and knowledge sharing
• Chance to make a significant impact on client success and engagement
• Engage with a diverse range of clients, particularly in the public sector and education

• Build strong relationships with clients to understand their needs and ensure their success
• Serve as the main point of contact and liaison between clients and the employer's team
• Empower customers by connecting their goals and challenges with the solutions offered
• Lead online webinars, consultations, and demos to educate customers on product features
• Develop and execute client success and engagement plans

• 2+ years of experience in working with customers in state and local government or education (SLED)
• 4+ years of B2B SaaS customer success, account management, or consulting experience
• Strong understanding of public sector use cases, business objectives, and government contracting requirements
• Exceptional written and verbal communication skills
• BA or BS degree

• Prior experience in strategy consulting
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• Positive attitude, empathy, and high energy

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.